Sales-Driven Customer Support Specialist ($90k–$136k)

Energy Innovation Corp; Santa Ana (CA); On-site; USD 90,000 - 136,000; Full time

Benefits offered by this job

Full benefits

Flexible hours

Job summary

Dollar Tree seeks a Customer Support Specialist to drive acquisition through strong written communication and first-contact resolution. You will collaborate with agencies to deliver campaigns on time and within budget, negotiate pricing, and craft messaging to convert opportunities.

The role emphasizes data-driven decisions, webinar scripting, and iterative script improvement. Open to growth with full benefits and flexible hours, located in Santa Ana, CA.

Qualifications

• Strong written communication and clear articulation.
• Ability to interpret data and translate into recommendations.
• Experience in sales/marketing processes and campaigns.
• Proven track record of resolving customer inquiries on first contact.

Responsibilities

• Coordinate campaigns with agencies/vendors to meet timelines and budgets.
• Negotiate pricing and close deals to hit quarterly quotas.
• Build project-management checks before reviews.
• Analyze campaign metrics and optimize spend against revenue.
• Script webinars to drive top-of-funnel leads.
• Attend demos and refine scripts after every loss.
• Expand Dollar Tree’s footprint with earned introductions.
• Rewrite one-pagers for quick Santa Ana comprehension.

Skills

Written communication

First call resolution

Knowledge Base Management

Data interpretation

Sales experience

Job description

Dollar Tree seeks a Customer Support Specialist to drive acquisition through strong written communication and first-contact resolution. You will collaborate with agencies to deliver campaigns on time and within budget, negotiate pricing, and craft messaging to convert opportunities.

The role emphasizes data-driven decisions, webinar scripting, and iterative script improvement. Open to growth with full benefits and flexible hours, located in Santa Ana, CA.