Customer Support Specialist

Energy Innovation Corp; Santa Ana (CA); On-site; USD 90,000 - 136,000; Full time

Benefits offered by this job

Full benefits

Flexible hours

Job summary

Dollar Tree seeks a Customer Support Specialist to drive acquisition through strong written communication and first-contact resolution. You will collaborate with agencies to deliver campaigns on time and within budget, negotiate pricing, and craft messaging to convert opportunities.

The role emphasizes data-driven decisions, webinar scripting, and iterative script improvement. Open to growth with full benefits and flexible hours, located in Santa Ana, CA.

Qualifications

• Strong written communication and clear articulation.
• Ability to interpret data and translate into recommendations.
• Experience in sales/marketing processes and campaigns.
• Proven track record of resolving customer inquiries on first contact.

Responsibilities

• Coordinate campaigns with agencies/vendors to meet timelines and budgets.
• Negotiate pricing and close deals to hit quarterly quotas.
• Build project-management checks before reviews.
• Analyze campaign metrics and optimize spend against revenue.
• Script webinars to drive top-of-funnel leads.
• Attend demos and refine scripts after every loss.
• Expand Dollar Tree’s footprint with earned introductions.
• Rewrite one-pagers for quick Santa Ana comprehension.

Skills

Written communication

First call resolution

Knowledge Base Management

Data interpretation

Sales experience

Job description

Drive our customer acquisition strategy as a Customer Support Specialist who treats every lead like an opportunity worth winning. Bring Written Communication and First Call Resolution; we'll bring $90,000 - $136,000, a strong team, and the ownership that turns experience into impact.

Key Responsibilities

• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Build the Project Management report leadership checks before the CA review
• Analyze campaign metrics and optimize spend against revenue targets
• Script the webinar that fills the sales marketing top of funnel
• Sit in on demos and tighten the script after every loss
• Grow Dollar Tree's innovative footprint one earned introduction at a time
• Rewrite the one-pager until a Santa Ana stranger gets it in ten seconds

What You'll Bring

• Critical thinking skills and sound, independent judgment
• Mid-level mastery of Knowledge Base Management, validated by people who'd hire you again
• The reflex to surface risk before it surfaces itself
• A history of leaving sales marketing processes better than you found them
• Hands-on sales marketing experience that holds up to follow-up questions
• Comfort interpreting data and translating findings into clear recommendations
• Ability to thrive both independently and as part of a tight-knit team

The fiercely-supportive team behind Dollar Tree chose Santa Ana on purpose, betting that great sales marketing work doesn't need a coastal zip code. We prize follow-through: when someone here commits to something, the team can count on it.

Open with $90,000 - $136,000, grow your Knowledge Base Management under a mentor, lean on full benefits, and flex your hours the way grown-ups should.

Re-dated this morning, Dollar Tree continues hiring for the Customer Support Specialist role.