Customer Care Specialist — Multichannel Support

Dollar Tree, Inc.; New York (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Dollar Tree, Inc. in New York is seeking a Customer Care Representative to provide exceptional support to customers through phone, email, and chat. You will address inquiries, guide product information and order status, and troubleshoot issues to ensure a smooth experience.

The ideal candidate will bring strong communication skills, a positive attitude, and a passion for helping others. Prior customer service experience is preferred, with a focus on accurate record-keeping and cross-department

Qualifications

• Experience in customer service preferred.
• Strong communication skills and a positive attitude.
• Ability to troubleshoot and resolve issues effectively.
• Accurate record-keeping of customer interactions and transactions.
• Collaborates with other departments to improve customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Provide product information, order status, and troubleshooting assistance.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues.
• Identify opportunities for process improvements to enhance the customer experience.
• Follow up with customers to ensure needs are met and gather feedback.

Skills

Customer service

Communication skills

Troubleshooting

Record keeping

Team collaboration

CRM experience

Tools

CRM software

Job description

Dollar Tree, Inc. in New York is seeking a Customer Care Representative to provide exceptional support to customers through phone, email, and chat. You will address inquiries, guide product information and order status, and troubleshoot issues to ensure a smooth experience.

The ideal candidate will bring strong communication skills, a positive attitude, and a passion for helping others. Prior customer service experience is preferred, with a focus on accurate record-keeping and cross-department