Sales‑Driven Customer Service Rep – Insurance

Shay Brown - State Farm Agent; Rock Falls (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Hiring bonus

401k plan

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Shay Brown - State Farm Agent is hiring a Customer Service Representative to join a growing Illinois agency. The role focuses on delivering exceptional customer experiences, handling policy information, guiding customers through changes, and coordinating with the team to anticipate community needs.

You will engage with clients, process inquiries, and support sales-oriented activities while maintaining accurate customer records in a fast-paced environment.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Customer service experience

Job description

Shay Brown - State Farm Agent is hiring a Customer Service Representative to join a growing Illinois agency. The role focuses on delivering exceptional customer experiences, handling policy information, guiding customers through changes, and coordinating with the team to anticipate community needs.

You will engage with clients, process inquiries, and support sales-oriented activities while maintaining accurate customer records in a fast-paced environment.