Account Associate — Client Growth & Insurance Support

Shay Brown - State Farm Agent; Rock Falls (IL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Shay Brown - State Farm Agent in Rock Falls, IL is seeking an Account Associate who thrives in a fast-paced, people-focused sales environment. You will grow the agency through meaningful customer relations, handle policy updates, and support customers with claims and inquiries.

Ideal candidates enjoy outbound calls, build relationships, and are energized by helping clients protect what matters. Licenses or willingness to obtain licenses are a plus, with a strong emphasis on service and teamwork.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication abilities.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Clear communication

Sales mindset

Job description

Shay Brown - State Farm Agent in Rock Falls, IL is seeking an Account Associate who thrives in a fast-paced, people-focused sales environment. You will grow the agency through meaningful customer relations, handle policy updates, and support customers with claims and inquiries.

Ideal candidates enjoy outbound calls, build relationships, and are energized by helping clients protect what matters. Licenses or willingness to obtain licenses are a plus, with a strong emphasis on service and teamwork.