Remote Insurance Customer Service Pro (Licensed)

Shin Insurance Agency Inc; Northern (KY); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

401(k)

Bonus based on performance

Job summary

Shin Insurance Agency Inc. is seeking a dynamic Customer Service Representative to support a State Farm Agent team in a fully remote US-based role. You will handle inquiries, manage scheduling, and maintain customer records while coordinating with the agent team to meet client needs.

The role emphasizes independence, strong communication, and dedication to service, with opportunities for advancement, paid time off, and a 401(k). Must have State Farm experience and current licensing.

Qualifications

• Dedicated to providing excellent customer service and support.
• Strong communication and interpersonal skills for effective client interaction.
• Detail-oriented and able to multitask in a fast-paced environment.
• Previous State Farm experience required to understand processes and policies.
• Must be currently licensed to operate in this role.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Manage appointment scheduling and office communications.
• Maintain accurate records of customer interactions.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Interpersonal skills

State Farm experience

Licensed

Job description

Shin Insurance Agency Inc. is seeking a dynamic Customer Service Representative to support a State Farm Agent team in a fully remote US-based role. You will handle inquiries, manage scheduling, and maintain customer records while coordinating with the agent team to meet client needs.

The role emphasizes independence, strong communication, and dedication to service, with opportunities for advancement, paid time off, and a 401(k). Must have State Farm experience and current licensing.