Sales‑Driven Call Center Team Lead (On‑Site)

Reliable Heating & Air; Kennesaw (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Reliable Heating & Air is seeking a Call Center Team Lead to manage and coach a team of Customer Service Representatives on-site in Kennesaw, GA. You will drive performance, oversee call flows, and partner with management to reach service and sales goals.

The role requires strong leadership, coaching, and analytical skills, with experience in a call center environment and familiarity with Service Titan. Night and weekend availability is required.

Qualifications

• Experience leading sales-oriented CSR teams.
• Ability to coach to improve CSR performance.
• Experience delivering customer-excellence training and coaching sessions.

Responsibilities

• Lead and coach a team of Customer Service Representatives to exceed KPIs.
• Manage call flows, coverage, and scheduling to meet service levels.
• Monitor calls and provide feedback to ensure quality and sales targets.
• Generate regular reports on performance and share insights with management.
• Collaborate with managers to align action plans and growth.
• On-site leadership role requiring availability nights and weekends.

Skills

Sales oriented

Coaching

Call Center

Leadership

Performance metrics

Training

Tools

Service Titan

Job description

Reliable Heating & Air is seeking a Call Center Team Lead to manage and coach a team of Customer Service Representatives on-site in Kennesaw, GA. You will drive performance, oversee call flows, and partner with management to reach service and sales goals.

The role requires strong leadership, coaching, and analytical skills, with experience in a call center environment and familiarity with Service Titan. Night and weekend availability is required.