Sales Dispatch & Scheduling Specialist

Service Experts Heating & AC LLC; Sharonville (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Service Experts Heating & AC LLC in Sharonville, OH is seeking a Dispatch Coordinator to support the Sales Team, Service Technicians, Maintenance Technicians, and Installers by maintaining data in our systems and communicating with customers about scheduled calls and follow-ups.

You will work closely with sales and center staff to plan routes, coordinate appointments, and respond to inquiries, ensuring smooth service delivery in a fast-paced environment.

Qualifications

• High school diploma or GED with 2 years in customer service.
• Experience dispatching is desirable.
• Experience with administrative computer systems.
• HVAC industry knowledge is an asset.

Responsibilities

• Analyze customer problems and provide courteous, timely resolution.
• Schedule service, maintenance, and sales calls with accurate information.
• Plan routes and assign technicians and Residential Sales Consultants.
• Maintain and update scheduling and lead data in STARS and related systems.
• Communicate with customers to confirm appointments and inform of any changes.

Skills

Customer service

Dispatching

Communication

Multi-tasking

Time management

Team collaboration

Education

High School Diploma or GED

Tools

AS400 system

Job description

Service Experts Heating & AC LLC in Sharonville, OH is seeking a Dispatch Coordinator to support the Sales Team, Service Technicians, Maintenance Technicians, and Installers by maintaining data in our systems and communicating with customers about scheduled calls and follow-ups.

You will work closely with sales and center staff to plan routes, coordinate appointments, and respond to inquiries, ensuring smooth service delivery in a fast-paced environment.