Sales Development Representative

ChurnZero, Inc; Washington (District of Columbia); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive base salary + uncapped commission

Comprehensive health, dental, and vision insurance

401(k) plan with company match

Flexible PTO plan

Ongoing professional development

Job summary

ChurnZero, Inc is looking for a Sales Development Representative (SDR) to lead outreach initiatives in Washington, D.C. This role involves qualifying leads, conducting outreach via multi-channel methods, and maintaining precise tracking in Salesforce. You will collaborate closely with marketing and sales leadership to optimize campaigns.

The ideal candidate is expected to have strong communication skills, experience with outreach, and familiarity with Salesforce among other sales tools. The hybrid work environment and competitive base salary, along with professional growth opportunities, make this a unique role.

Qualifications

• Experience with multi-channel outreach including phone, email, and social media.
• Proficient in using Salesforce and other sales tools.
• Strong communication and interpersonal skills.

Responsibilities

• Qualify, educate, and progress leads to sales-ready opportunities.
• Conduct multi-channel outreach to high-potential prospects.
• Research target accounts and craft personalized messaging.
• Track activity and maintain data cleanliness in Salesforce.

Job description

ChurnZero is the industry’s leading Customer Success Management Platform, powering growth and retention for the world’s B2B SaaS companies. We’re entering a new chapter of scale, fueled by AI innovation, modernized sales strategy, and market‑segmented GTM execution. We’ve been named a Leader in the Gartner Magic Quadrant for Customer Success Management Platforms two years running and hold a 4.7/5 rating across 1,400+ reviews on G2.

Job Title: Sales Development Representative (SDR)

Classification: Non-Exempt

Reports to: Director of Sales Development

Location: Hybrid – Washington, D.C.

Target Salary Range: $50,000 to $55,000 annual base salary, $70‑75k OTE

What You’ll Do

Own the top of the funnel by qualifying, educating, and progressing leads to sales‑ready opportunities.

Conduct daily multi‑channel outreach (phone, email, LinkedIn, social) to connect with high‑potential prospects to gain their interest in ChurnZero’s solution.

Research target accounts, identify key decision‑makers, and craft personalized messaging to drive engagement.

Actively listen to uncover prospect pain points and position ChurnZero as the solution to their challenges.

Partner closely with Account Executives, Marketing, and Sales Leadership to optimize outreach campaigns.

Maintain accurate activity tracking, opportunity notes, and data hygiene in Salesforce.

Consistently hit or exceed daily/weekly/monthly KPIs and metrics to achieve goals.

Why Join Us

Momentum: We’re exceeding plan and accelerating growth.

Clarity: Work within a defined ICP and structured territory strategy.

Support: Be coached by an SDR leader who has a proven track record of coaching and promoting high‑performing talent.

Tools: Leverage a cutting‑edge tech stack, including Salesforce, Apollo, LinkedIn Sales Navigator, ZoomInfo, and Orum.

Innovation: Represent an industry‑leading platform with a forward‑looking AI roadmap.

Career Path: Opportunity for advancement to Account Executive positions for consistent top performers usually within 18‑24 months.

Competitive base salary + uncapped commission.

Hybrid work flexibility.

Comprehensive health, dental, and vision insurance.

401(k) plan with company match.

Flexible PTO plan.

Ongoing professional development and career advancement opportunities.

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or disability.