Sales Development Representative

Farmers Insurance Group; Southfield Township (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Job summary

Amori Insurance Agency is seeking a driven Sales Development Representative (SDR) to be the first voice prospects hear. This phone-based role connects with individuals and businesses, uncovers insurance needs, and sets up qualified opportunities for licensed sales producers.

You will contribute to the agency's pipeline, work with a team, and pursue a real career path in insurance sales through ongoing training and performance feedback.

Qualifications

• High school diploma or equivalent; college is a plus.
• 1+ year of experience in sales, telemarketing, customer service, or another phone-based role.
• Clear, confident, and professional phone presence.
• Strong listening skills and the ability to handle objections with patience and respect.
• Self-motivated and goal-driven, with a track record of meeting targets.
• A team player who shares information, accepts coaching, and celebrates others' wins.

Responsibilities

• Make a high volume of outbound calls to new leads, past quotes, and referrals to introduce Amori Insurance Agency's auto, home, life, and commercial coverage.
• Respond promptly and professionally to inbound inquiries and web leads.
• Ask thoughtful questions to understand each prospect's current coverage, needs, and timeline.
• Qualify prospects and schedule quality appointments or warm transfers for licensed sales producers.
• Follow up consistently with prospects who are not ready yet, building trust over time.
• Log every call, note, and outcome accurately in the agency management system / CRM.
• Meet or exceed daily and weekly goals for calls, conversations, and appointments set.
• Work closely with producers and service staff to share feedback on lead quality and improve the process.
• Take part in team meetings, one-on-ones, and ongoing sales and product training.
• Represent the agency with honesty and care on every call, following all do-not-call, privacy, and compliance rules.

Skills

Sales

Telemarketing

Customer Service

CRM

Education

High School Diploma

Tools

CRM

Job description

Job Description

Amori Insurance Agency is looking for a driven, professional Sales Development Representative (SDR) to be the first voice many of our future clients hear. In this phone-based role, you will connect with individuals and businesses, uncover their insurance needs, and set up qualified opportunities for our licensed sales producers.

Our SDRs are a core part of the sales team: your conversations feed the pipeline that grows the agency, and your results are visible and valued. We are looking for someone who takes pride in the company's success, works well with others, and wants a real career path in insurance sales.

Benefits

• Paid Time Off (PTO)
• Mon-Fri Schedule
• Career Growth Opportunities

Responsibilities

• Make a high volume of outbound calls to new leads, past quotes, and referrals to introduce Amori Insurance Agency's auto, home, life, and commercial coverage.
• Respond promptly and professionally to inbound inquiries and web leads.
• Ask thoughtful questions to understand each prospect's current coverage, needs, and timeline.
• Qualify prospects and schedule quality appointments or warm transfers for licensed sales producers.
• Follow up consistently with prospects who are not ready yet, building trust over time.
• Log every call, note, and outcome accurately in the agency management system / CRM.
• Meet or exceed daily and weekly goals for calls, conversations, and appointments set.
• Work closely with producers and service staff to share feedback on lead quality and improve the process.
• Take part in team meetings, one-on-ones, and ongoing sales and product training.
• Represent the agency with honesty and care on every call, following all do-not-call, privacy, and compliance rules.

Requirements

• High school diploma or equivalent; some college or a degree is a plus.
• 1+ year of experience in sales, telemarketing, customer service, or another phone-based role.
• Clear, confident, and professional phone presence.
• Strong listening skills and the ability to handle objections with patience and respect.
• Self-motivated and goal-driven, with a track record of meeting targets.
• A team player who shares information, accepts coaching, and celebrates others' wins.
• Organized and detail-oriented, with comfort using a CRM, email, and basic computer tools.
• Reliable attendance and a strong work ethic.
• Willingness to obtain a state Property & Casualty and/or Life & Health license (we support you through it).

Preferred

• An active Property & Casualty or Life & Health insurance license.
• Experience in insurance, financial services, or B2B lead generation.
• Bilingual ability.