Sales Development Representative

NCC Group; Chicago, Northern (IL, KY); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Flexible & hybrid work

401(k) retirement plan

Health insurance contributions

Life Assurance

Maternity & Paternity leave

Learning & Development

Employee referral program

Job summary

NCC Group in the United States is seeking a Sales Development Representative to identify and nurture potential customers through outbound prospecting and inbound activity, feeding the sales pipeline.

You will lead generation, qualification, and campaigns, using phone, email and social channels, and maintain accurate CRM data. This role offers flexible hybrid/remote work within Central Time and the chance to advance in a fast-growing cybersecurity services company.

Qualifications

• Evidence of success in sales, recruitment, business development or customer-facing roles.
• Ability to use phone, email and social channels to engage prospects and convert conversations.
• Ability to maintain accurate prospect, activity and opportunity data in CRM systems for pipeline visibility.
• Ability to translate cybersecurity concepts into customer-ready messaging.

Responsibilities

• Lead Generation: identify and engage target prospects via outbound activity.
• Lead Qualification: assess opportunities against defined criteria and move them to sales teams.
• Campaign Execution: deliver marketing/self-generated demand campaigns and track performance.
• Relationship Development: build and nurture relationships to increase engagement and progression.
• Pipeline Development: create and progress a pipeline of qualified opportunities for commercial teams.

Skills

Lead generation

Prospecting

Qualification

CRM software

Communication

Cybersecurity basics

Job description

Sales Development Representative

Department: Sales

Employment Type: Full Time

Location: USA Remote - Central Time

Reporting To: Alastair Doull

Description

The Sales Development Representative is responsible for identifying, engaging, qualifying and nurturing potential customers through inbound and outbound prospecting activity. The role generates qualified sales opportunities through cold outreach, social selling, marketing campaign execution and relationship building, ensuring a consistent flow of opportunities into the commercial pipeline.

Key Responsibilities

Lead Generation

• Consistently identify and engage target prospects through outbound activity.
• Generate agreed levels of net-new meetings, leads and opportunities.
• Demonstrate effective prospecting, research and multi-channel outreach skills.

Lead Qualification

• Assess opportunities against defined qualification criteria.
• Apply strong questioning and discovery skills to determine customer fit and buying intent.
• Progress qualified opportunities to sales teams.

Campaign Execution

• Deliver marketing and self-generated demand campaigns.
• Track and optimise campaign performance against activity and conversion metrics.

Relationship Development

• Build and maintain credible relationships with prospective customers.
• Nurture opportunities to increase engagement and progression rates.

Pipeline Development

• Create and progress a pipeline of qualified opportunities for commercial teams.
• Maintain visibility of pipeline performance through accurate forecasting data.

Skills, Knowledge & Expertise

• Able to evidence success in a sales, recruitment, business development or customer-facing commercial environment, with clear examples of generating opportunities, engaging prospects or influencing customer decisions.
• Confident using phone, email and social channels to identify, engage and convert prospective customers into qualified conversations or agreed next steps.
• Able to maintain accurate prospect, activity and opportunity data in CRM systems, supporting effective follow-up, reporting and pipeline visibility.
• Able to communicate clearly, concisely and professionally with prospects and internal stakeholders, adapting messaging to create interest and drive action.
• Able to quickly learn Cyber Security concepts and translate them into customer-relevant messaging that links services to business challenges and outcomes.

Job Benefits

• Flexible & hybrid working options
• Financial & Investment
• 401(k) retirement plan with company contribution
• Health Insurance contributions
• Life Assurance
• Maternity & Paternity leave
• Community & Volunteering Programmes
• Employee Referral Program
• Lifestyle & Wellness
• Learning & Development