Sales Desk Manager

Audi St. Paul; Maplewood (MN); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) Retirement Plan

Paid Holidays & PTO

Employee Stock Purchase Plan

Job summary

Lithia & Driveway, parent company of Audi St. Paul, seeks a Sales Desk Manager to lead the in-store sales desk, structure vehicle deals, coach consultants, and ensure an exceptional customer experience.

You will align pricing, trade valuations, and financing options to hit profitability and volume goals. Ideal candidates have proven desking and leadership capability, strong finance program knowledge, and experience with CRM/DMS systems.

Qualifications

• 3+ years of automotive sales leadership experience in an OEM dealership.

Responsibilities

• Drive dealership sales performance by supporting and leading the daily sales process.
• 2

Skills

Automotive sales leadership

Deal desking

Coaching & development

Customer service

Tools

CRM

DMS

Desking tools

Job description

Dealership:L0808 Audi St. PaulAUDI ST. PAULLocation: Maplewood, MNPosition Title: Sales Desk ManagerClassification: Full Time; OnsiteReports to: General ManagerEstimated Annual Compensation: $120,000 - $150,000/ per yearDrive Your Career Forward with Lithia & DrivewayAt Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact – both in their store and across the company.We are looking for a Automotive Sales Desk Manager to lead, develop, and inspire our Sales team at Audi St. Paul. This role is a key driver of performance, culture, and the customer experience.Why Join Our Team?At Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact, both in their store and across the company. At Lithia & Driveway, you'll find:Real opportunities for advancement across a national networkLeadership development and training through our internal learning programsA culture that recognizes and rewards resultsThe ability to drive store success with the autonomy to shape your team.What You'll DoThe Sales Desk Manager is responsible for driving dealership sales performance by supporting and leading the daily sales process, structuring vehicle deals, coaching sales associates, and ensuring an exceptional customer experience. This role serves as a key resource for the sales team by assisting with negotiations, desking deals, inventory management, customer engagement, and sales process compliance while helping the dealership achieve profitability and volume objectives.Structure and desk vehicle deals to maximize profitability and customer satisfaction.Support Sales Consultants throughout the sales process to improve closing performance.Review pricing, trade valuations, lender programs, and payment options.Assist customers with vehicle selection, negotiations, and purchase decisions.Drive achievement of sales, gross profit, volume, and CSI objectives.Monitor sales activity, lead conversion, and showroom performance.Coach and develop Sales Consultants on sales process, product knowledge, and customer engagement.Ensure compliance with dealership policies, OEM standards, and sales procedures.Partner with F&I to facilitate efficient deal flow and vehicle deliveries, serving as back up if our Finance team member is scheduled to be off.Manage inventory pricing, merchandising, and aging inventory strategy.Conduct daily sales meetings and reinforce accountability to performance goals.Help recruit, onboard, and develop top sales talent.Resolve escalated customer concerns professionally and promptly.Other duties as assigned by leadership.What You'll Bring3+ years of automotive sales leadership experience in an OEM dealership.Proven success desking deals and driving sales profitability.Strong understanding of finance, lender programs, and trade appraisals.Experience coaching and developing automotive retail sales teams.Proficiency with CRM, DMS, and automotive desking tools.Strong customer service, organizational, and problem-solving abilities.Professional appearance and customer-focused mindset.Valid driver's license with an acceptable driving record.Total Rewards$120,000.00 - $150,000.00/ per yearThis is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes a base/hourly/draw offset and the ability to collect commission and bonus based on performance.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.