BDC Administator

L0808 Audi St. Paul; Maplewood (MN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Paid holidays

Paid PTO

Short/Long-Term Disability

Life Insurance

401(k)

Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway is seeking a BDC Service Coordinator in Maplewood, MN to support our Service departments. You will connect with customers to schedule appointments, maintain the database, and stay current on Audi promotions and pricing.

You’ll help convert leads into loyal customers and coordinate schedules to keep operations running smoothly. This hourly role offers incentives as part of total compensation, with an hourly rate of $18.00.

Qualifications

• Ability to schedule appointments and follow up with customers.
• Strong attention to detail and sense of urgency.
• Excellent communication and typing speed.
• Comfort with basic math for pricing and calculations.
• Proficient in basic computer skills.

Responsibilities

• Connect with customers by phone, email, and online platforms to schedule appointments.
• Maintain and organize the customer database.
• Stay up-to-date on Audi product info, promotions, and pricing.
• Help convert leads into loyal customers with a positive attitude and service.
• Coordinate schedules to keep operations running smoothly.

Skills

Customer service

Communication

Typing

Mathematics

Basic computer skills

Job description

Dealership: L0808 Audi St. Paul Lithia & Driveway/Carousel – Supporting 30 stores across Minnesota and Michigan, and Iowa including both domestic and import dealerships.

As a BDC Service Coordinator, you’ll be the behind-the-scenes hero supporting our Service departments. Your role will be key in keeping operations smooth and customers happy.

What You’ll Do:

• Connect with customers via phone, email, and online platforms to schedule appointments and follow up.
• Maintain and organize our customer database.
• Stay up-to-date on Audi product info, promotions, and pricing.
• Help convert leads into loyal customers with your positive attitude and excellent service.
• Coordinate schedules and keep things running like a well-oiled machine.

What You’ll Bring:

• Strong attention to detail.
• Sense of urgency.
• Excellent communication.
• Typing – ability to type efficiently.
• Mathematics – using mathematics to solve problems.
• Basic computer skills.

Total Rewards:

This is a hourly position that is also eligible for short-term and/or long-term incentives as part of total compensation, which includes an hourly rate at $18.00. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws. We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!