Sales Data Domain Lead - Hybrid & Flexible Hours

Softcat plc.; United States; Hybrid; USD 86,000 - 119,000; Full time

Job summary

Softcat plc. is seeking a Sales Data Manager to establish and lead the Sales Data Domain, shaping how sales data is governed, trusted and used across the business.

You will work with Data, Sales, Commercial and CRM to define the data vision and drive improvements in quality, accessibility and reporting. You will collaborate with Data Visualisation, BI and Data Engineering teams to improve data availability, and act as the main contact for sales data queries and change requests.

Qualifications

• Strong understanding of sales processes.
• Experience with data in an operational, analytical or reporting environment.
• Experience in data management and data quality.
• Excellent Microsoft Excel skills.
• Knowledge of CRM data (Dynamics 365) or similar.
• Strong analytical and problem-solving abilities.
• Attention to detail and accuracy.
• Experience managing data-focused products, platforms or datasets.
• Excellent organisation and time-management skills.
• Ability to translate business requirements into data solutions.
• Confident communicating technical concepts to non-technical stakeholders.
• Strong project management and cross-functional collaboration.

Responsibilities

• Establishing and maintaining the Sales Data Domain, including its scope, assets, rules and governance.
• Collaborate with Data Management Lead to create a sales data roadmap aligned with business goals.
• Identify opportunities to improve sales data through initiatives like CRM transformation and trusted reporting.
• Create and maintain standards, policies and procedures for data ownership and use.
• Define and monitor data quality measures and drive issue resolution.
• Implement controls to improve completeness, accuracy, and timeliness of data.
• Support compliance with data governance, security and data protection requirements.
• Collaborate with BI, data engineering and other teams to improve data availability.
• Build relationships with Sales Leadership, Commercial and CRM stakeholders.
• Serve as main contact for sales data queries, issues and change requests.
• Represent the Sales Data Domain in governance forums and working groups.
• Partner with Sales Operations and CRM to understand data requirements in Customer Central, Dynamics 365 and related platforms.
• Assess how organizational changes could affect sales data.

Skills

Sales processes

Data management

Data quality

Excel

CRM data / Dynamics 365

Analytical skills

Attention to detail

Data-focused product management

Organization & time management

Cross-functional collaboration

Project management

Communicating technical concepts

Tools

SQL

Power BI

Microsoft Purview

Profisee

Microsoft Dynamics 365

Job description

Softcat plc. is seeking a Sales Data Manager to establish and lead the Sales Data Domain, shaping how sales data is governed, trusted and used across the business.

You will work with Data, Sales, Commercial and CRM to define the data vision and drive improvements in quality, accessibility and reporting. You will collaborate with Data Visualisation, BI and Data Engineering teams to improve data availability, and act as the main contact for sales data queries and change requests.