Sales Customer Support

Confidential Jobs; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Confidential Jobs in Bedford Park, IL, is seeking a Customer & Sales Support Specialist with JD Edwards experience to join a fast-paced sales team. You will handle order entry, track orders, resolve issues, and support daily administrative tasks.

The ideal candidate has 0–2+ years in customer service or sales support, strong communication, Excel proficiency, and hands-on JD Edwards/JDE familiarity.

Qualifications

• 0–2+ years of experience in customer service or sales support.
• Hands-on JD Edwards (JDE) experience strongly preferred.
• Proficiency with Microsoft Excel and standard Office tools.
• Experience entering and tracking customer orders in an ERP system.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Enter, process, update, and track customer orders within JD Edwards (JDE).
• Coordinate with sales, operations, billing, and other departments to ensure accurate and timely order fulfillment.
• Research and resolve customer questions, order discrepancies, and service issues.

Skills

Customer service

Order processing

Sales support

Communication skills

Education

High school diploma or equivalent

Associate's or Bachelor's degree (plus)

Tools

JD Edwards (JDE)

Microsoft Excel

Office tools (Outlook/Word)

Job description

Customer & Sales Support Specialist – JD Edwards (JDE)

Location: Bedford Park, IL

Position Overview

We are seeking a Customer & Sales Support Specialist to join a growing team in Bedford Park. This is an excellent opportunity for an early-career professional with customer service, order processing, or sales support experience who has worked within JD Edwards (JDE).

In this role, you will serve as a key point of contact for customers while supporting the sales team with order entry, order tracking, issue resolution, and day-to-day administrative needs. The ideal candidate is highly organized, responsive, comfortable working in a fast-paced environment, and experienced navigating JD Edwards/JDE.

Essential Functions & Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate information regarding products, orders, availability, and delivery status.
• Partner closely with the sales team to support customer accounts and day-to-day sales activities.
• Assist with sales-related documentation, reporting, and administrative requests.

Order Entry & Processing

• Enter, process, update, and track customer orders within JD Edwards (JDE).
• Review order information for accuracy and completeness.
• Monitor order status and communicate updates or potential delays to customers and internal teams.
• Coordinate with sales, operations, billing, and other departments to ensure accurate and timely order fulfillment.
• Research and resolve customer questions, order discrepancies, and service issues.
• Identify the appropriate internal resources needed to resolve more complex matters.
• Follow through on outstanding issues to ensure timely resolution and a positive customer experience.

Data & System Maintenance

• Maintain accurate customer, order, and sales information within JD Edwards (JDE) and other internal systems.
• Update customer records and assist with maintaining sales-related databases.
• Support reporting and data requests as needed.

Qualifications & Experience

• 0–2+ years of experience in customer service, customer support, order management, sales support, or a related role.
• Hands-on experience with JD Edwards (JDE) strongly preferred.
• Experience with JD Edwards EnterpriseOne or JD Edwards World is a plus.
• Previous experience entering, processing, or tracking customer orders within an ERP system preferred.
• Proficiency with Microsoft Office, including Excel, Outlook, and Word.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Ability to prioritize multiple requests in a fast-paced environment.
• Strong problem-solving skills and a customer-focused approach.
• Ability to collaborate effectively across sales, operations, accounting, and other internal teams.
• High school diploma or equivalent required; associate's or bachelor's degree is a plus.

Ideal Candidate

The ideal candidate enjoys working with customers, is comfortable handling a high volume of order-related activity, and understands the importance of accuracy and follow-through. Previous hands-on experience using JD Edwards/JDE for order entry, customer service, or sales support will be particularly valuable in this position.