Customer & Sales Support Specialist- JD Edwards

Jobs Finder; Burbank (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobs Finder seeks an Associate Specialist within Customer & Sales Support to help deliver a seamless customer experience. You will engage with customers, support order management, and collaborate with internal sales teams, using JD Edwards (JDE) and CRM tools.

This role is ideal for someone early in their career who is eager to develop hands-on skills in customer engagement, sales operations, and business support functions.

Qualifications

• 0–2 years of professional experience in customer service, sales support, or related field.
• Hands-on experience with JD Edwards (JDE) is required.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience with CRM systems is a plus.

Responsibilities

• Serve as a primary contact for customer inquiries via phone, email, and chat.
• Deliver timely, accurate information regarding products, services, and order status.
• Build positive relationships through professional and solutions-oriented communication.

Skills

Customer service mindset

Strong communication

Detail-oriented

Team player

Multitasking

Tools

JD Edwards (JDE)

CRM systems

Microsoft Office

Job description

We are seeking a motivated and customer-focused professional to join our team as an Associate Specialist within Customer & Sales Support. This is an excellent opportunity for someone early in their career who is eager to gain hands-on experience in customer engagement, sales operations, and business support functions.

In this role, you will serve as a key point of contact for customers while partnering closely with internal sales teams to deliver a seamless, high-quality experience. You'll gain exposure to order management, client communication, and ERP systems-making this an ideal launchpad for long-term career growth.

Why This Opportunity Stands Out

• Industry Leader - Part of one of the largest providers in its space with a strong national footprint and market presence
• Growth & Stability - Backed by ongoing investment and expansion initiatives, creating long-term career opportunities
• End-to-End Business Exposure - Work within a company that supports clients across the full lifecycle - from concept and design to execution and ongoing operations
• Entrepreneurial Culture - Combines the resources of a large organization with the agility and collaboration of a smaller team
• Training & Development - Access to structured training programs and opportunities to build industry expertise
• Impact-Driven Work - Directly support customers in industries that are essential to everyday life (restaurants, healthcare, education, etc.)

Key Responsibilities

• Serve as a primary contact for customer inquiries via phone, email, and chat
• Deliver timely, accurate information regarding products, services, and order status
• Build positive relationships through professional and solutions-oriented communication

Order Management & Coordination

• Support order entry, processing, and tracking within JD Edwards (JDE) to ensure accurate and timely fulfillment
• Partner with sales teams to address customer needs and ensure a smooth order lifecycle
• Investigate and resolve customer concerns with a proactive, customer-first mindset
• Escalate complex issues appropriately while maintaining ownership through resolution
• Provide day-to-day support to the sales team, including documentation and reporting
• Assist with preparing sales materials, tracking activity, and maintaining records

Product & Process Knowledge

• Develop a strong understanding of products, services, and internal processes
• Stay current on updates, promotions, and new offerings

Data Integrity & Systems

• Maintain accurate customer and sales data within CRM and JD Edwards (JDE)
• Support ongoing data management and reporting needs

What We're Looking For

• Strong customer-first mindset with a genuine interest in helping others
• Excellent communication skills—both written and verbal
• Detail-oriented with strong organizational and problem-solving abilities
• Collaborative team player with a positive, proactive attitude
• Ability to manage multiple priorities in a fast-paced environment

Qualifications

• 0–2 years of professional experience in customer service, sales support, or related field
• (Internships or relevant coursework are highly valued)
• Hands-on experience with JD Edwards (JDE) is required
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Experience with CRM systems is a plus
• Ability to pass a background check upon offer acceptance

Why This Role?

• Strong entry point into customer success, sales operations, or ERP-focused roles
• Opportunity to gain valuable experience working within JD Edwards (JDE)
• High visibility and cross-functional exposure
• Supportive, team-oriented environment with room for growth