Sales & Customer Success Representative

HARTS PLUMBING & EXCAVATION LLC; Tacoma (WA); Sur place; USD 42 000 - 72 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Résumé du poste

HARTS PLUMBING & EXCAVATION LLC in Tacoma, WA is seeking a high-energy Sales & Customer Success Representative who thrives on proactive sales and genuine client care. You will manage your own pipeline, follow up on quotes, and guide homeowners to the right home services solutions.

This role emphasizes high-volume outreach, collaboration with field crews, and driving revenue while delivering an exceptional end-to-end customer experience.

Qualifications

• 1+ years of phone-based sales, inside sales, or high-volume customer service experience.

Responsabilités

• Drive sales through solutions by following up with customers who received quotes and guiding them to the right home services.
• Maintain high-touch outreach with 80–100 daily touchpoints (calls, texts, emails) to engage homeowners and maximize conversions.
• Bridge sales and operations by coordinating with field technicians for seamless handoffs and accurate expectations.
• Own the daily pipeline and revenue targets while participating in team goals and ongoing training.
• Ensure customer retention through proactive communication and long-term relationship building.

Connaissances

Phone-based sales

Inside sales

High-volume customer service

Description du poste

About Harts Plumbers, Electricians & HVACAt Harts, \"We Care More\" isn't just a slogan—it’s how we operate every single day. We are dedicated to delivering top-quality plumbing, sewer, electrical, and HVAC services with an unwavering commitment to excellence and customer satisfaction. Our success stems from our talented team who live our core values every day: Service Excellence, Pride of Workmanship, Grow or Die, Whatever It Takes, and Direct with Respect.We are seeking a high-energy Sales & Customer Success Representative who excels at driving growth by putting homeowner needs first. This role strikes the ideal balance between proactive sales generation and genuine client care, offering clear guidance and ongoing training paired with the independence to manage your own pipeline, build trust, and hit your revenue goals.Why You’ll Love Working at HartsCompetitive Pay: $20.00/hr base rate plus uncapped 2% commission on all jobs soldComprehensive Benefits: Medical, dental, and vision insuranceRetirement: 401(k) with company matchGenerous Paid Time Off: Paid Time Off (PTO) + paid holidaysPerks & Support: Employee discounts, flexible scheduling options, paid life insurance, and Employee Assistance Program (EAP)Growth & Culture: Continuous sales training, career advancement opportunities, and a supportive, team-first environmentKey ResponsibilitiesDrive Sales Through Solutions: Follow up with customers who have received quotes, address their questions, and confidently guide them toward selecting the right home service solutions—placing customer value over high-pressure tactics.Maintain High-Touch Outreach: Execute 80–100 daily touchpoints (calls, texts, and emails) to keep homeowners engaged, manage open quotes, and maximize conversion rates.Bridge Sales & Operations: Work directly with field technicians and installation crews to ensure seamless project handoffs, realistic customer expectations, and an exceptional end-to-end experience.Pipeline Ownership: Take full ownership of your daily tasks, follow-up cadence, and revenue targets while actively participating in team goals and ongoing training.Customer Retention: Maintain open communication to ensure complete customer satisfaction and build long-term brand loyalty.Position QualificationsExperience: 1+ years of phone-based sales, inside sales, or high-volume customer service experience.Customer-Centric Mindset: Motivated by earnings and targets, but always committed to recommending what is genuinely best for the homeowner.Autonomous Work Ethic: Self-driven, highly organized, and efficient working independently while remaining receptive to feedback and coaching.Communication Skills: Excellent active listening, clear verbal/written communication, and persistent follow-through skills.Work Environment & Physical DemandsEnvironment: On-site office setting in Tacoma, WA with regular desk/computer work and continuous phone interaction.Capabilities: Ability to sit for extended periods, communicate clearly via telephone/email, and manage multiple digital tools simultaneously.How to ApplyIf you’re ready to build a rewarding sales career where your drive directly creates satisfied, lifelong customers, apply today by submitting your application or emailing [e-mail] – We Care More.Benefits:* 401(k) matching* Dental insurance* Employee discount* Flexible schedule* Health insurance* Life insurance* Paid time off* Referral program* Vision insuranceWork Location: In person