Inside Sales Representative (5641)

Plumbers, Electricians, & HVAC Technicians Ltd.; Tacoma (WA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid Time Off and holidays

Flexible scheduling options

Employee discounts and EAP

Job summary

Harts Plumbers, Electricians & HVAC in Tacoma, WA is seeking an Inside Sales Representative to support growth and customer satisfaction. The role focuses on following up quotes, guiding homeowners to the right home service solutions, and meeting revenue targets through high-touch engagement.

This full-time position offers a base hourly wage, uncapped commission on jobs sold, and benefits including medical, dental, vision, 401(k) match, and PTO.

Qualifications

• 1+ years of phone-based sales or inside sales experience.
• Customer-centric mindset with sales-driven goals.
• Strong communication and follow-through abilities.

Responsibilities

• Drive sales by presenting home service solutions and guiding customers toward best options.
• Maintain 80–100 daily touchpoints via calls, texts, and emails.
• Coordinate with field technicians to ensure smooth handoffs and set proper expectations.
• Own daily tasks, follow-up cadence, and revenue targets within team goals.
• Foster customer retention through proactive communication and satisfaction.

Skills

Phone-based sales

Inside sales

Customer service

Active listening

Job description

Job Details: Job Location: Harts Tacoma Shop - TACOMA, WA, Position Type: Full Time, Salary Range: $20.00 - $20.00Hourly, About Harts Plumbers, Electricians & HVAC

At Harts, "We Care More" isn't just a slogan—it’s how we operate every single day. We are dedicated to delivering top-quality plumbing, sewer, electrical, and HVAC services with an unwavering commitment to excellence and customer satisfaction. Our success stems from our talented team who live our core values every day: Service Excellence, Pride of Workmanship, Grow or Die, Whatever It Takes, and Direct with Respect.

Why You’ll Love Working at Harts

• Competitive Pay: $20.00/hr base rate plus uncapped 2% commission on all jobs sold
• Comprehensive Benefits: Medical, dental, and vision insurance
• Retirement: 401(k) with company match
• Generous Paid Time Off: Paid Time Off (PTO) + paid holidays
• Perks & Support: Employee discounts, flexible scheduling options, paid life insurance, and Employee Assistance Program (EAP)
• Growth & Culture: Continuous sales training, career advancement opportunities, and a supportive, team-first environment

Key Responsibilities

• Drive Sales Through Solutions: Follow up with customers who have received quotes, address their questions, and confidently guide them toward selecting the right home service solutions—placing customer value over high-pressure tactics.
• Maintain High-Touch Outreach: Execute 80–100 daily touchpoints (calls, texts, and emails) to keep homeowners engaged, manage open quotes, and maximize conversion rates.
• Bridge Sales & Operations: Work directly with field technicians and installation crews to ensure seamless project handoffs, realistic customer expectations, and an exceptional end-to-end experience.
• Pipeline Ownership: Take full ownership of your daily tasks, follow-up cadence, and revenue targets while actively participating in team goals and ongoing training.
• Customer Retention: Maintain open communication to ensure complete customer satisfaction and build long-term brand loyalty.

Position Qualifications

• Experience: 1+ years of phone-based sales, inside sales, or high-volume customer service experience.
• Customer-Centric Mindset: Motivated by earnings and targets, but always committed to recommending what is genuinely best for the homeowner.
• Autonomous Work Ethic: Self-driven, highly organized, and efficient working independently while remaining receptive to feedback and coaching.
• Communication Skills: Excellent active listening, clear verbal/written communication, and persistent follow-through skills.

Work Environment & Physical Demands

• Environment: On-site office setting in Tacoma, WA with regular desk/computer work and continuous phone interaction.
• Capabilities: Ability to sit for extended periods, communicate clearly via telephone/email, and manage multiple digital tools simultaneously.

Harts – We Care More.