Sales & Customer Solutions Rep: Drive Retention & Upsell

Spectrum; Overland Park (KS); Presencial; USD 38.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Spectrum services

Discounted Spectrum services

Incentives and competitive pay

Descripción de la vacante

Spectrum is hiring a Sales and Customer Solutions Representative in Overland Park, KS to engage customers, answer questions, and resolve billing issues. You will use call techniques to retain customers and upsell Spectrum services—video, data, and voice—while maintaining professionalism in every interaction.

Join a team focused on customer satisfaction and revenue growth. The role supports a flexible work environment with strong incentives and a clear path for career progression.

Formación

• High school diploma or equivalent.
• 2+ years of call center experience.
• Experience in upselling and customer retention.
• Ability to handle irate customers and resolve issues.

Responsabilidades

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Conocimientos

English proficiency

Customer service

Sales skills

Communication

Tech proficiency

Upselling

Educación

High school diploma or equivalent

Herramientas

Billing system

Descripción del empleo

Spectrum is hiring a Sales and Customer Solutions Representative in Overland Park, KS to engage customers, answer questions, and resolve billing issues. You will use call techniques to retain customers and upsell Spectrum services—video, data, and voice—while maintaining professionalism in every interaction.

Join a team focused on customer satisfaction and revenue growth. The role supports a flexible work environment with strong incentives and a clear path for career progression.