Sales & Customer Solutions Rep — Lucrative Pay & Perks

Spectrum; Overland Park (KS); On-site; USD 37,000 - 75,000; Full time

Benefits offered by this job

Free Spectrum services

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in Overland Park, KS. You will engage customers to resolve billing questions, answer product inquiries and handle service issues while leveraging upsell opportunities to grow revenue.

The role emphasizes professionalism, effective communication, and strong customer focus. Starting pay is $18/hour with incentives that can push annual pay beyond $70,000 for top performers.

Qualifications

• Reads, writes, speaks and understands English.
• Demonstrated working knowledge of cable communications products and services (video, data, voice).
• Able to work variable hours including weekends/holidays.
• Communicates effectively with customers, colleagues and vendors in person, phone and writing.
• Applies customer solutions and sales techniques to achieve goals.
• Proficient with computers and consumer electronics; can use the billing system.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain professionalism and courtesy in all interactions.
• Aim to exceed activity goals using call handling metrics like productive time and handle time.
• Process orders within the billing system for retained accounts and new sales entries.
• Explain Spectrum’s products clearly and compare with competitors.
• Support improvements to the customer experience with every transaction.

Skills

Customer service

Upselling

Communication skills

Billing system proficiency

English proficiency

Problem resolution

Time management

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in Overland Park, KS. You will engage customers to resolve billing questions, answer product inquiries and handle service issues while leveraging upsell opportunities to grow revenue.

The role emphasizes professionalism, effective communication, and strong customer focus. Starting pay is $18/hour with incentives that can push annual pay beyond $70,000 for top performers.