Sales & Retention Specialist — $18+/hr + Up to $70K

Spectrum; Overland Park (KS); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Free Spectrum services

Performance incentives

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in Overland Park, KS to engage customers, resolve inquiries, and retain accounts while upselling our Spectrum services. You’ll leverage telephone-based techniques to grow revenue and improve customer satisfaction in a fast-paced call center environment.

The role requires English proficiency, knowledge of cable products (video, data, voice), and ability to work flexible hours.

Qualifications

• High school diploma or equivalent.
• Ability to read, write, speak and understand English.
• Demonstrated working knowledge of cable communications products and services to include video, data and voice.
• Ability to work variable hours; may include weekends, holidays, and split days off.
• Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner.
• Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals.
• Effective computer and consumer electronics skills.
• Ability to use personal computer and relevant software applications including the billing system.
• Proven verbal and written communication skills.
• Ability to handle irate customers and resolve issues.
• Ability to prioritize and organize effectively.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

English proficiency

Cable services knowledge

Customer service

Communication skills

Billing system knowledge

Computer skills

Sales techniques

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in Overland Park, KS to engage customers, resolve inquiries, and retain accounts while upselling our Spectrum services. You’ll leverage telephone-based techniques to grow revenue and improve customer satisfaction in a fast-paced call center environment.

The role requires English proficiency, knowledge of cable products (video, data, voice), and ability to work flexible hours.