Sales Customer Service Representative

Motive Holding Companies LLC; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading materials handling company is seeking a Sales Customer Service Representative in Austin, Texas, responsible for driving sales of products and services in their designated territory. The ideal candidate will develop strong client relationships, assist with product selection, and follow up on leads. A high school diploma is required, while a bachelor's degree in business is preferred, alongside 2-3 years of sales experience and strong communication skills. This role offers opportunities for growth and a dynamic work environment.

Qualifications

• High School graduate or equivalent required.
• Bachelor's degree in Business preferred.
• Familiar and comfortable with the sales process.

Responsibilities

• Develop sales strategies for designated customers.
• Assist customers with product selection based on needs.
• Follow up on leads generated by marketing activities.

Skills

Sales strategies development

Customer relationship management

Product knowledge

Communication skills

Education

High School diploma or equivalent

Bachelor's degree in Business

Job description

The Sales Customer Service Representative position is responsible for sales of the company's products and services. They work within their designated territory, develop strong client associations and act as the go-to resource.

Responsibilities

• Develops sales strategies for company products and services associated with designated customers/area.
• Assists customers with product selection based on needs, product specifications, and regulations.
• Follows up on leads generated by marketing activities, via telephone calls and/or visiting potential customers to discuss needs and provide product demonstrations.
• Emphasizes product features based on analyses of customer needs and educates customer and sales team on technical knowledge of product capabilities and limitations.
• Completes job walks and provides quotations/bids.
• Coordinates efforts with other internal departments (Parts, Service, Sales, Accounting) to process purchase orders, schedule deliveries, and establish new accounts.
• Follows up and responds to customer inquiries/needs and provides positive, courteous service answering questions regarding product lines, prices, delivery times, warranty periods, customer service, and credit terms.
• Complies with all company regulations and polices.
• Maintains accurate and current customer profiles.
• Provides briefings and reports on sales activities, challenges, forecasts, etc., to management, as necessary or requested.
• All other duties as required.

Education / Training

• High School graduate or equivalent, required.
• Bachelor's degree in Business, preferred.
• Familiar and comfortable with the sales process.
• Clean and current Driver's license (MVR check) in the applying State.

Experience

• 2-3 Years of sales experience, preferably in a material handling/supply chain capacity, preferred.
• Proven success with growing account revenue.