Sales Customer Service Representative

Motive Energy Inc.; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading energy solutions provider in Austin, Texas, is seeking a Sales Customer Service Representative to develop sales strategies and assist clients with product selection. The ideal candidate should have a High School diploma, with a Bachelor's in Business preferred, and familiarity with the sales process. Successful candidates will have 2-3 years of sales experience, particularly in material handling or supply chain, and must hold a clean driver's license. This role offers an opportunity to build strong customer relationships and drive sales growth.

Qualifications

• High School diploma or equivalent is required.
• Bachelor's degree in Business is preferred.
• Familiarity with the sales process is necessary.
• Must have a clean and current Driver's license.

Responsibilities

• Develop sales strategies for designated customers and areas.
• Assist customers with product selection based on needs.
• Follow up on leads generated by marketing activities.
• Educate customers on product features and limitations.
• Coordinate with internal departments to process orders.
• Maintain accurate customer profiles and follow up on inquiries.

Skills

Sales strategies development

Customer relationship management

Product specification knowledge

Lead follow-up

Technical product knowledge

Education

High School graduate or equivalent

Bachelor's degree in Business

Job description

The Sales Customer Service Representative position is responsible for sales of the company's products and services. They work within their designated territory, develop strong client associations and act as the go-to resource.

Responsibilities

• Develops sales strategies for company products and services associated with designated customers/area.
• Assists customers with product selection based on needs, product specifications, and regulations.
• Follows up on leads generated by marketing activities, via telephone calls and/or visiting potential customers to discuss needs and provide product demonstrations.
• Emphasizes product features based on analyses of customer needs and educates customer and sales team on technical knowledge of product capabilities and limitations.
• Completes job walks and provides quotations/bids.
• Coordinates efforts with other internal departments (Parts, Service, Sales, Accounting) to process purchase orders, schedule deliveries, and establish new accounts.
• Follows up and responds to customer inquiries/needs and provides positive, courteous service answering questions regarding product lines, prices, delivery times, warranty periods, customer service, and credit terms.
• Complies with all company regulations and polices.
• Maintains accurate and current customer profiles.
• Provides briefings and reports on sales activities, challenges, forecasts, etc., to management, as necessary or requested.
• All other duties as required.

Education / Training

• High School graduate or equivalent, required.
• Bachelor's degree in Business, preferred.
• Familiar and comfortable with the sales process.
• Clean and current Driver's license (MVR check) in the applying State.

Experience

• 2-3 Years of sales experience, preferably in a material handling/supply chain capacity, preferred.
• Proven success with growing account revenue.