Sales & Customer Service Associate

Massage Envy; South Elgin (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, dental and vision plans for  

Paid time off

Employee referral bonus program

Employee Assistance Program

Flexible schedule

In-depth product and service training

A free massage, skincare or stretch服务每

Discounts on products

Job summary

Massage Envy South Elgin is seeking friendly, energetic frontline staff to deliver outstanding customer service and promote Total Body Care. You’ll help guests book services, explain the Wellness Program, and support daily clinic operations in a fast-paced wellness environment.

We offer competitive pay ($15.00-$16.50/hour, tips/bonuses), full-time and part-time roles, flexible hours, medical/dental/vision benefits, PTO, and training. A free monthly massage or skincare service is included.

Qualifications

• Have previous retail or sales experience (preferred).
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Skills

Retail sales experience

Math skills

Customer service

People skills

Tools

POS system

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy South Elgin, we encourage your passion, empower your growth, and value YOU. As a team, we’re committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $15.00-16.50/hourly plus tips, bonuses, and commissions
• Medical, dental and vision plans for full-time employees
• Paid time off
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discounts on products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location