Front Desk Sales / Wellness Advisor

Massage Envy; Chicago (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid Leave

Referral bonus

Employee Assistance Program

Flexible schedule

Training & development

Complimentary massage/skincare/stretch

Product discounts

Job summary

Massage Envy Chicago Old Town-Gold Coast is seeking team members to deliver outstanding customer service in a wellness-focused environment. You’ll educate clients on services, promote the Wellness Program, and book appointments while encouraging homecare retail purchases based on provider recommendations.

Qualified candidates have retail or sales experience, strong math and computer skills, and excellent people skills.

Qualifications

• Previous retail or sales experience preferred.
• Strong math and computer skills with the ability to multitask.
• Excellent interpersonal skills and ability to build guest relationships.

Responsibilities

• Provide outstanding customer service and make guests feel valued.
• Educate clients on services and wellness programs, book future services, and encourage retail purchases.
• Greet clients, schedule services, answer calls, respond to emails, and assist with questions to maintain clinic flow.
• Grow and retain a client base through in-person and phone/email outreach.

Skills

Retail experience

Math & computer skills

People skills

Knowledge of massage/skin care

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Chicago Old Town-Gold Coast, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $17.00-19.00/hourly plus tips, bonuses, and commissions
• Healthcare including medical, dental and vision plans for full-time employees
• 401(k)
• Paid Leave
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• Earn a free massage, skincare or stretch service each month
• Discounts on products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location