Sales & Customer Service Associate

Massage Envy; Severna Park (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in wellness and fitness services is seeking a Sales & Customer Service Associate to join their dynamic team. This role offers a unique opportunity to support clients on their wellness journey while providing exceptional service. With a focus on building relationships and promoting services, you will play a key role in enhancing client satisfaction and loyalty. The company fosters a supportive culture with trained leadership dedicated to your success, offering competitive pay, healthcare benefits, and a flexible schedule. If you are passionate about helping others and thrive in a collaborative environment, this position is perfect for you.

Benefits

Competitive base pay

Employer-paid healthcare

Matching 401(k)

Paid time off

Employee Assistance Program

Flexible schedule

In-depth product training

Free monthly service

30% off all products

Qualifications

• Previous retail or sales experience preferred.
• General knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service to clients.
• Educate clients on services and promote the Wellness Program.
• Grow and retain a client base through outreach efforts.

Skills

Customer Service

Sales Skills

Critical Thinking

Multitasking

Math Skills

Computer Skills

Education

High School Diploma or Equivalent

Job description

Join to apply for the Sales & Customer Service Associate role at Massage Envy

Where Better Careers Begin!

Massage Envy Severna Park, 145 Ritchie Highway, Severna Park, MD 21146

Do you have a passion for helping others? At the Massage Envy Severna Park franchise, we support and inspire you to be your best while working together to help clients feel their best. We are committed to delivering an excellent experience and growing our member base to assist more people on their wellness journey.

Perks & Pay

• Competitive base pay, plus bonuses
• Employer-paid healthcare including medical, dental, and vision plans
• Matching 401(k)
• Paid time off
• Employee Assistance Program
• A flexible schedule for better work/life balance
• In-depth product and service training
• A free massage, skincare, or stretch service each month
• 30% off all products

Qualified Candidates

• High school diploma (or equivalent) and previous retail or sales experience (preferred)
• Critical thinkers with excellent math and computer skills, able to multitask
• Great people skills and ability to establish positive relationships with guests
• Supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day Responsibilities

• Provide outstanding customer service, ensuring clients feel valued and understood
• Educate clients on services, promote the Wellness Program, book appointments, and encourage retail purchases based on provider recommendations
• Support clinic operations by greeting clients, scheduling, answering calls, responding to emails, and addressing questions
• Grow and retain a client base through in-person and outreach efforts

Culture & Support

• Trained leadership invested in your success
• Award programs like Sales Associate of the Year
• A caring community that celebrates individuality and shares knowledge

If you're ready to join a growing community with passionate professionals, we look forward to meeting you!

Note: ME SPE Franchising, LLC operates as a franchise, and employment terms vary by location. The franchisee is the employer for each location.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Wellness and Fitness Services