Sales & Customer Service Associate

Massage Envy; Santa Fe (NM); On-site; USD 17,000 - 30,000; Full time

Benefits offered by this job

Healthcare including medical/Dental/Ví

Paid time off

Referral bonus

Employee Assistance Program

Flexible schedule

Training

Free massage or skincare service

Product discounts

Job summary

Massage Envy Santa Fe welcomes you to pursue a career in wellness. We offer competitive base pay with tips, bonuses, and commissions, plus employer-paid healthcare for full-time staff and paid time off.

Enjoy a flexible schedule, extensive training, and the perk of a free massage or skincare service each month. Qualified candidates bring retail or sales experience, strong math and computer skills, and a knack for building relationships with guests.

Qualifications

• Previous retail or sales experience is preferred.
• Strong math and computer skills with ability to multitask.
• Excellent interpersonal skills and ability to build positive guest relationships.

Responsibilities

• Provide outstanding customer service and ensure guests feel valued and understood.
• Educate clients on Total Body Care services and promote the Massage Envy Wellness Program; book future services and encourage homecare purchases.
• Support clinic flow by greeting clients, scheduling services, answering calls and emails, and addressing questions.
• Grow and retain a client base through in-person and phone/email outreach.

Skills

People skills

Multitasking

Math skills

Customer service

Tools

POS system

CRM/Email apps

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Santa Fe, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay plus tips, bonuses, and commissions
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Paid time off for all employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discounts on products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location