Sales & Customer Service Associate Full Time

Massage Envy; Frisco (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Competitive base pay + tips

Employer-matching healthcare

Matching 401(k)

Paid time off

Employee referral bonus

Employee Assistance Program

Flexible schedule

Product/service training

Discounted massage

30% off all products

Job summary

Massage Envy Stonebriar in Frisco, TX is seeking team members who are passionate about wellness and customer service. You will educate clients on Total Body Care, promote services and retail products, and help manage bookings with a friendly, professional approach.

Full-time and part-time roles are available. A flexible schedule and ongoing training support your growth in a wellness-focused environment with opportunities for tips and career advancement.

Qualifications

• Previous retail or sales experience preferred.
• Excellent math and computer skills and ability to multitask.
• Strong interpersonal skills and ability to build guest relationships.
• Knowledge of massage and skincare services is a plus.

Responsibilities

• Provide outstanding customer service and make guests feel valued.
• Educate clients on services and promote the Massage Envy Wellness Program.
• Book appointments and encourage homecare retail purchases.
• Support clinic flow by greeting clients, answering calls, emails, and questions.

Skills

Retail sales

Math skills

Computer skills

People skills

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Stonebriar, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $13.00-17.00/hourly plus tips, bonuses, and commissions
• Employer-matching healthcare including medical, dental and vision plans for full-time employees
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A discounted massage, skincare or stretch service each month
• 30% off all products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

Do you have a passion for helping others? Are you looking to take your career to the next level? Join our team and get the support you need to build your skills, embrace your purpose, and grow your career.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location