Sales & Customer Service Associate

Massage Envy Franchising, LLC; Mountain Brook (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a leading wellness franchise where your passion for helping others can flourish. This role offers a unique opportunity to provide exceptional customer service while promoting total body care through education and relationship building. With a flexible schedule and comprehensive training, you will play a vital role in enhancing clients' wellness journeys. Enjoy competitive pay, employer-paid healthcare, and a supportive community that values individuality and growth. If you're ready to make a difference in people's lives, this is the perfect place for you!

Benefits

Competitive Base Pay

Employer-Paid Healthcare

Paid Time Off

Flexible Schedule

In-Depth Training

Free Monthly Service

30% Off All Products

Qualifications

• Previous retail or sales experience preferred.
• Ability to multitask and establish positive relationships.

Responsibilities

• Provide outstanding customer service to clients.
• Promote Total Body Care and book future appointments.
• Support clinic flow by greeting clients and answering calls.

Skills

Customer Service

Critical Thinking

Math Skills

Computer Skills

People Skills

Education

High School Diploma or Equivalent

Job description

Overview

Where Better Careers Begin! Massage Envy Mountain Brook

Do you have a passion for helping others? At the Massage Envy franchise, we support and inspire you to be your best while working together to help clients feel their best. We are committed to delivering an excellent experience and growing our member base to assist more people on their wellness journey.

Perks & Pay:

• Competitive base pay plus bonuses and commissions
• Employer-paid healthcare including medical, dental, and vision plans
• Paid time off for full-time employees
• Employee Assistance Program
• A flexible schedule for better work/life balance
• In-depth product and service training
• A free massage, skincare, or stretch service each month
• 30% off all products

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Support total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service to make clients feel valued and understood
• Promote the value of Total Body Care by educating clients on services, selling the Massage Envy Wellness Program, booking future appointments, and encouraging retail purchases based on provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through outreach via phone and email

Culture & Support:

• Trained leadership invested in YOUR success
• Award programs (e.g., Sales Associate of the Year)
• A caring community that celebrates individuality and shares knowledge

If you’re ready to join a growing community with experienced professionals who share your passion, we look forward to meeting you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated locations. The franchisee for each location is the sole employer for all posted positions, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or their affiliates. Benefits, criteria, and compensation are set by each franchisee and vary by location.