Sales & Customer Service Associate

Massage Envy Franchising, LLC; Hoover (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company dedicated to wellness and customer satisfaction! As part of a supportive team, you will provide exceptional service and promote a holistic approach to health. This role offers a flexible schedule, comprehensive training, and the chance to build lasting relationships with clients. With a culture that values individuality and teamwork, you will thrive in an environment that celebrates your success. If you have a passion for helping others and want to grow in a rewarding career, this is the perfect opportunity for you!

Benefits

Competitive base pay plus bonuses

Employer-paid healthcare

Paid time off for full-time employees

Employee referral bonus program

Employee Assistance Program

Flexible schedule

In-depth product and service training

Free massage or skincare service each month

30% off all products

Qualifications

• High school diploma or equivalent required.
• Previous retail or sales experience preferred.

Responsibilities

• Provide outstanding customer service and help everyone feel valued.
• Promote Total Body Care and educate clients on services.
• Support clinic flow by scheduling services and addressing questions.

Skills

Customer Service

Sales Experience

Critical Thinking

Multitasking

Math Skills

Computer Skills

People Skills

Education

High School Diploma

Job description

Overview

Where Better Careers Begin! Massage Envy Hoover

Do you have a passion for helping others? At the Massage Envy franchise, we support and inspire you to be your best while working together to help clients feel their best. We are committed to delivering an excellent experience and growing our member base to assist more people on their wellness journey.

Perks & Pay:

• Competitive base pay plus bonuses and commissions
• Employer-paid healthcare including medical, dental, and vision plans
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for better work/life balance
• In-depth product and service training
• A free massage, skincare, or stretch service each month
• 30% off all products

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Support total body care with a general knowledge of massage and skin care services

Day-to-Day Responsibilities:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Trained leadership invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that celebrates individuality and shares knowledge

If you’re ready to join a growing community with experienced professionals who share your passion, we look forward to meeting you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or their affiliates, is the sole employer for all posted positions. Hiring criteria, benefits, and compensation are set by each franchisee and vary by location.

Job ID

2025-232331