Sales & Customer Service Associate

Massage Envy; Fairfield (CT); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a forward-thinking wellness company where your passion for helping others can flourish. This role offers a unique opportunity to provide exceptional customer service while promoting wellness through education and relationship-building. Enjoy a flexible schedule, competitive compensation, and a supportive environment that values your growth and success. Embrace the chance to make a difference in clients' lives while working alongside experienced professionals who share your commitment to total body care. This is more than just a job; it's a chance to be part of a caring community dedicated to wellness.

Benefits

Dental Insurance

Vision Insurance

Paid Time Off

Employee Referral Bonus

Flexible Schedule

In-depth Training

Free and Discounted Services

Retail Discounts

Dynamic Work Environment

Qualifications

• High school diploma or equivalent required, retail or sales experience preferred.
• Excellent people skills and ability to establish positive relationships.

Responsibilities

• Provide outstanding customer service and help clients feel valued.
• Promote Total Body Care by educating clients on services and selling memberships.
• Support clinic flow by scheduling services and addressing client questions.

Skills

Customer Service

Sales Skills

Multitasking

Critical Thinking

Math Skills

Computer Skills

Education

High School Diploma or Equivalent

Job description

Overview

Where Better Careers Begin!Massage Envy Fairfield: 2279 Black Rock Turnpike, Fairfield, CT 06825

Do you have a passion for helping others? At the Massage Envy Fairfield franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

• A healthy compensation planthat rewards your hard work with a competitive hourly rate based on previous work experience as well as a monthly membership bonus.
• Access to Dental and Vision Insurance
• Paid time off for employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• Employee Membership/ Free and Discounted Services
• Retail Discounts, Contests and Incentives
• Trainingto help you grow and refine your sales and customer service skills.
• A dynamic, energizing environmentwhere you're consistently challenged, never bored.

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.

Job ID2025-237251