Sales & Customer Service Associate

Massage Envy Franchising, LLC; Florham Park (NJ); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a forward-thinking wellness franchise dedicated to helping clients achieve their health goals. This role offers a unique opportunity to provide exceptional customer service while promoting a range of massage and skincare services. With a strong commitment to employee development, you will receive comprehensive training and support from experienced leaders. Enjoy a flexible schedule, competitive pay, and a variety of benefits, including healthcare and a 401(k) match. If you are passionate about wellness and eager to grow in a supportive environment, this is the perfect opportunity for you.

Benefits

Competitive Base Pay

Employer-Paid Healthcare

Matching 401(k)

Paid Time Off

Employee Assistance Program

Flexible Schedule

In-Depth Product Training

Free Monthly Massage or Skincare Service

Qualifications

• High school diploma and retail or sales experience preferred.
• Excellent math, computer, and people skills.

Responsibilities

• Provide outstanding customer service and promote Total Body Care.
• Schedule services, greet clients, and handle inquiries.
• Support client retention through outreach.

Skills

Customer Service

Sales Skills

Critical Thinking

Math Skills

Computer Skills

Multitasking

People Skills

Education

High School Diploma or Equivalent

Job description

Overview

Where Better Careers Begin! Massage Envy Florham Park: 184 Columbia Turnpike, Florham Park, NJ 07932

Do you have a passion for helping others? At the Massage Envy Florham Park franchise, we support and inspire you to be your best while working together to help clients feel their best. We are committed to delivering an excellent experience and growing our member base to assist more people on their wellness journey.

Perks & Pay:

• Competitive base pay plus bonuses and commissions
• Employer-paid healthcare including medical, dental, and vision plans
• Matching 401(k)
• Paid time off for full-time employees
• Employee Assistance Program
• A flexible schedule for better work/life balance
• In-depth product and service training
• A free massage, skincare, or stretch service each month

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Support total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Trained leadership invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that celebrates individuality and shares knowledge

If you’re ready to join a growing community with experienced professionals who share your passion, we look forward to meeting you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or their affiliates, is the sole employer for all posted positions. Hiring criteria, benefits, and compensation are set by each franchisee and vary by location.

Job ID

2025-237695