Sales & Customer Service Associate

Massage Envy Franchising, LLC; Napa (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking passionate individuals to join their team in Napa. This role focuses on delivering exceptional customer service while promoting wellness and total body care. You'll engage with clients, educate them about services, and help grow a loyal customer base. With a supportive leadership team invested in your success, you will have opportunities for extensive training and personal development. If you thrive in a collaborative environment and are eager to make a positive impact, this is the perfect opportunity for you.

Benefits

Competitive base hourly pay

Bonus program

401(k) program

Employee referral bonus

Monthly discounted massage

40% off all products

Extensive training on wellness and retail offerings

Qualifications

• Previous retail or sales experience preferred.
• General knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service and help clients feel valued.
• Promote the value of Total Body Care and book future services.
• Support clinic flow by greeting clients and scheduling services.

Skills

Customer Service

Critical Thinking

Math Skills

Computer Skills

Multitasking

People Skills

Education

High School Diploma or Equivalent

Job description

Overview

Where Better Careers Begin!Massage Envy Napa 308 Soscol Ave STE E, Napa CA

Do you have a passion for helping others? At the Massage Envy Napa franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base hourly pay and a bonus program
• 401(k) program
• Employee referral bonus program
• A monthly discounted massage, skincare or stretch service
• 40% off all products
• Extensive training on wellness and retail offerings

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach
• Willingness to take on additional tasks or special projects as assigned by the manager

Culture & Support:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.

Job ID

2025-238476