Sales & Customer Service Associate

Massage Envy; Laurel (MD); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Employer-paid healthcare

Matching 401(k)

Paid time off

Wellness program

Referral bonus

Assistance program

Flexible schedule

Free service monthly

20% off products

Job summary

Massage Envy Laurel is seeking teammates committed to wellness and exceptional guest service. The role offers a competitive base pay of $15.00–$17.00 per hour plus tips, bonuses, and commissions, with employer-paid healthcare for full-time staff and a matching 401(k).

A flexible schedule supports work-life balance, and training is provided to grow professionally. As part of the team, you will educate clients on Total Body Care, book services, drive retail purchases, and assist with scheduling

Qualifications

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Skills

People skills

Math skills

Computer skills

Multitasking

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Laurel, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay

• Competitive base pay of $15.00-17.00/hourly plus tips, bonuses, and commissions
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• 20% off all products

Qualified Candidates

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location