Sales & Customer Service Associate

Massage Envy; Springfield Meadows (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Healthcare coverage

IRA matching

Paid time off

Referral bonus

EAP

Flexible schedule

Training program

Free monthly massage/ skincare

LightStim sessions

Product discount 25%

Job summary

Massage Envy in Springfield Meadows, CA is hiring for a front-line sales/retail associate. You’ll help guests explore Total Body Care, promote the Wellness Program, and schedule appointments while delivering outstanding service.

Employees enjoy employer-paid healthcare for full-time staff, IRA matching, paid time off, and bonuses tied to sales. A flexible schedule, extensive product training, and monthly free treatments support your growth and well-being.

Qualifications

• Prior retail or sales experience preferred.
• Strong math and computer skills and multitasking ability.
• Excellent people skills and guest relationship abilities.
• Knowledge of massage and skincare services is a plus.

Responsibilities

• Provide outstanding customer service and make guests feel valued.
• Educate clients about Total Body Care and promote services and the Wellness Program.
• Book appointments, answer calls/emails, and assist with inquiries.
• Grow and retain client base through in-person and outreach.

Skills

Retail experience

Sales experience

Math skills

Computer skills

Multitasking

People skills

Job description

Perks & Pay:

• Competitive base pay of $17/$22hour plus bonuses and sales commission (FDAs range $17-$22/hr, depending on personal sales)


• Employer-paid healthcare including medical, dental and vision plans for full-time employees


• Matching Simple IRA for full-time employees


• Paid time off for full-time employees


• Employee referral bonus program


• Employee Assistance Program


• A flexible schedule for a better work/life balance


• In-depth product and service training


• A free massage, skincare or stretch service each month


• Unlimited free LightStim (Red Light Therapy) Sessions


• 25% off all products

Qualified Candidates:

• Have previous retail or sales experience (preferred)


• Are critical thinkers with excellent math and computer skills and the ability to multitask


• Have great people skills and can establish positive relationships with guests


• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood


• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations


• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions


• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)


• Trained leadership that is invested in YOUR success


• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available


• Sunday to Saturday, Day Shift, Evening Shift, Weekends, Holidays

*ME SPE Franchising, LLC ("ME SPE") is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC ("MEF"), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location