Customer Service & Sales Leader - KPI & Ops

Vesuvius; Illinois; On-site; USD 65,000 - 90,000; Full time

Job summary

Vesuvius, a global leader in molten metal flow engineering, seeks a Customer Service Sales Supervisor to lead a team and drive KPI achievement. You will coordinate with Account Managers and multiple internal teams to ensure on-time delivery and high-quality solutions for customers.

The role emphasizes leadership, process improvement, and compliance with ISO/SOX while supporting career development and operational efficiency across the organization.

Qualifications

• Minimum 4 years of experience in a similar supervisory or leadership role within Order Management, Supply Chain, or Customer Service.
• Bachelor's degree preferred but not required.
• Experience working with ERP systems and creating/analyzing reports.

Responsibilities

• Lead and manage daily team operations and KPI tracking.
• Collaborate with Finance, Logistics, Marketing & Technology, and Operations to meet internal and external requirements.
• Provide coaching, performance reviews, and career development planning.
• Implement corrective actions and drive process improvement initiatives.

Skills

Leadership

Communication

Problem solving

Multi-tasking

Education

Bachelor's degree

Tools

Excel

Word

Outlook

Teams

PowerPoint

ERP systems

Job description

Vesuvius, a global leader in molten metal flow engineering, seeks a Customer Service Sales Supervisor to lead a team and drive KPI achievement. You will coordinate with Account Managers and multiple internal teams to ensure on-time delivery and high-quality solutions for customers.

The role emphasizes leadership, process improvement, and compliance with ISO/SOX while supporting career development and operational efficiency across the organization.