Customer Service Sales Supervisor: Lead Order Management & KPIs

Vesuvius USA; Champaign (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Vesuvius USA in Champaign, IL is seeking a Customer Service Sales Supervisor to lead a team in achieving KPIs and delivering top-tier service to internal and external customers. You will oversee daily operations, provide guidance on process questions, and drive improvements in collaboration with the Director.

The role requires 4+ years in a supervisory role within Order Management, Supply Chain, or Customer Service, with strong English communication, ERP experience, and proficiency in MS Office.

Qualifications

• 4+ years in a supervisory or leadership role within Order Management, Supply Chain, or Customer Service.
• Bachelor's degree preferred but not required.
• Experience with end-to-end Order Management processes and related commercial activities.

Responsibilities

• Demonstrate expertise in Customer Service Sales processes and procedures.
• Ensure adherence to ISO and SOX audit requirements.
• Monitor team KPIs and conduct monthly performance reviews with team members.
• Develop and implement corrective actions and short-term solutions with the Director for long-term improvements.
• Collaborate daily with Account Managers to ensure on-time delivery and high-quality customer solutions.
• Coordinate with Finance, Logistics, Marketing & Technology, and Operations to meet internal and external requirements.

Skills

Customer Service Leadership

ERP systems

MS Office Suite

English Communication

Analysis & Reporting

Team Development

Stakeholder Management

Education

Bachelor's degree preferred

Tools

ERP software

Microsoft Office

Job description

Vesuvius USA in Champaign, IL is seeking a Customer Service Sales Supervisor to lead a team in achieving KPIs and delivering top-tier service to internal and external customers. You will oversee daily operations, provide guidance on process questions, and drive improvements in collaboration with the Director.

The role requires 4+ years in a supervisory role within Order Management, Supply Chain, or Customer Service, with strong English communication, ERP experience, and proficiency in MS Office.