Sales & Customer Experience Administrator

Horsepower Automotive Group; Queen Creek (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Vision insurance

Employee discount program

Paid Time Off

Referral program

401(k)

Job summary

Horsepower Automotive Group, a multi-brand company known for Addictive Desert Designs, DV8 Offroad, Flatline Van Co., and Rago Fabrication, seeks a Customer Service & Sales Administrator to support order processing and customer communications at our Chandler, AZ facility.

The role includes entering daily Amazon orders, managing sales orders, dealer accounts, RMAs, and coordinating with departments to resolve issues. This is a full-time in-person position offering comprehensive benefits.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old.
• Previous sales administration, data entry, order processing, or customer service experience preferred.
• Strong data entry skills with accuracy and attention to detail.
• Proficiency in Excel including formulas and lookups.
• Strong organizational, time management and multitasking abilities.
• Excellent written and verbal communication skills.
• Ability to work across multiple systems and platforms.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Complete daily Amazon order entry and oversight for all HPAG brands.
• Complete sales order entry and monitor orders for pricing, customer information, and potential processing issues.
• Manage drop-ship orders and coordinate with the appropriate departments for processing and fulfillment.
• Set up and maintain dealer accounts, including tax certifications, account updates, and Preferred Dealer accounts.
• Process Sales RMAs, warranties, returns, cancellations, and refunds and ensure requests are sent to the appropriate departments for further action.
• Manage PDM data entry and review data feed submissions for accuracy and consistency.
• Monitor the compliance inbox and communicate with dealers/jobbers regarding violations and required follow-up.
• Work with Sales, Shipping, Technical Support, Customer Service, and other departments to resolve order issues, product compatibility concerns, delivery problems, and special requests.
• Provide quotes, lead times, and shipping information for international customers.
• Maintain a working knowledge of HPAG brands, products, policies, and offerings.
• Work directly with Amazon customers to assist with order issues, product questions, returns, warranties, and shipping concerns.
• Provide additional Customer Service support as needed, including assisting with inbound calls during periods of higher call volume.
• Provide additional administrative support based on department and business needs.

Skills

Data entry

Microsoft Excel

Organization

Communication

Time management

Multitasking

Problem solving

Teamwork

English fluency

Education

High school diploma or GED

Tools

Microsoft Excel

Job description

Horsepower Automotive Group, a multi-brand company known for Addictive Desert Designs, DV8 Offroad, Flatline Van Co., and Rago Fabrication, seeks a Customer Service & Sales Administrator to support order processing and customer communications at our Chandler, AZ facility.

The role includes entering daily Amazon orders, managing sales orders, dealer accounts, RMAs, and coordinating with departments to resolve issues. This is a full-time in-person position offering comprehensive benefits.