Sales & Customer Service Admin

Addictive-Desert-Designs; Mesa (AZ); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Vision insurance

Employee discount program

Paid Time Off

Referral program

401(k)

Job summary

Addictive Desert Designs in Chandler, AZ is seeking a Customer Service & Sales Administrator to support order entry, dealer accounts, and cross-functional teams. You will handle Amazon orders, RMAs, and international shipping inquiries with attention to detail and strong communication.

Ideal candidates have data-entry precision, Excel proficiency, and experience in sales administration or customer service within a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Prior sales admin, data entry or customer service experience preferred.
• Experience with order processing and dealer accounts advantageous.

Responsibilities

• Enter daily Amazon orders and oversee HPAG brands.
• Process sales orders, monitor pricing and customer data.
• Manage drop-ship orders and coordinate fulfillment.
• Set up dealer accounts, tax certifications and Preferred Dealer programs.
• Handle RMAs, warranties, returns, cancellations and refunds.
• Manage data entry and data feeds for accuracy.
• Communicate with dealers about violations and follow-up.
• Collaborate with Sales, Shipping, Tech Support, CS to resolve issues.
• Provide quotes, lead times and shipping info for international customers.
• Assist with inbound calls during busy periods.

Skills

Data entry

Excel skills

Organizational skills

Communication

Multitasking

Problem solving

English fluency

Education

High school diploma or GED

Tools

Microsoft Excel

Job description

Horsepower Automotive Group (HPAG), is a leader in the growing automotive aftermarket industry.When you join HPAG, you’ll have a unique opportunity to be a part of our exciting and rapidly growing, multi-brand organization. Our brands include Addictive Desert Designs, DV8 Offroad, Flatline Van Co., and Rago Fabrication. We support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives.

Are you ready to be part of our future?

HPAGis currently seeking a Customer Service & Sales Administrator.As a team and company, we support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives.

Responsibilities and essential job functions include, but are not limited to the following

• Complete daily Amazon order entry and oversight for all HPAG brands.
• Complete sales order entry and monitor orders for pricing, customer information, and potential processing issues.
• Manage drop-ship orders and coordinate with the appropriate departments for processing and fulfillment.
• Set up and maintain dealer accounts, including tax certifications, account updates, and Preferred Dealer accounts.
• Process Sales RMAs, warranties, returns, cancellations, and refunds and ensure requests are sent to the appropriate departments for further action.
• Manage PDM data entry and review data feed submissions for accuracy and consistency.
• Monitor the compliance inbox and communicate with dealers/jobbers regarding violations and required follow-up.
• Work with Sales, Shipping, Technical Support, Customer Service, and other departments to resolve order issues, product compatibility concerns, delivery problems, and special requests.
• Provide quotes, lead times, and shipping information for international customers.
• Maintain a working knowledge of HPAG brands, products, policies, and offerings.
• Work directly with Amazon customers to assist with order issues, product questions, returns, warranties, and shipping concerns.
• Provide additional Customer Service support as needed, including assisting with inbound calls during periods of higher call volume.
• Provide additional administrative support based on department and business needs.

Knowledge, Skills, and Abilities

• Strong data entry skills with a high level of accuracy and attention to detail.
• Proficiency in Microsoft Excel; experience with formulas, lookups, filtering, and managing larger data sets is preferred.
• Strong organizational, time management, and multitasking skills with the ability to manage competing priorities.
• Strong written and verbal communication skills.
• Strong computer skills with the ability to learn and work within multiple systems and platforms.
• Ability to work in a fast-paced environment and adjust to changing priorities.
• Self-motivated, dependable, and able to work both independently and as part of a team.
• Strong problem-solving skills and the ability to identify when an issue needs to be escalated.
• Ability to read, write, and speak English fluently.

Summary of Experience and Education

• High school diploma or GED required.
• Must be at least 18 years old.
• Previous sales administration, data entry, order processing, or customer service experience preferred.

Physical Requirements

• Ability to lift up to 15–25 pounds.
• Ability to sit, stand, walk, reach, stoop, kneel, crouch, talk, and hear as required to perform job duties.
• Health Insurance
• Life Insurance
• Vision insurance
• Employee discount program
• Paid Time Off
• Referral program
• 401(k)

Schedule

• Full-Time
• 8-hour shift
• Monday-Friday

Work Location: In-Person at our facility in Chandler, AZ

It is the policy of Addictive Desert Designs, and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law.