Customer Service & Sales Admin Data-Driven Order Specialist

Horsepower Automotive Group; Chandler (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Vision insurance

Employee discount program

Paid Time Off

Referral program

401(k)

Job summary

Horsepower Automotive Group in Chandler, AZ is seeking a Customer Service & Sales Administrator to support order processing, dealer accounts, and cross‑department coordination. You’ll handle daily Amazon order entry, sales orders, RMAs, and inquiries from both domestic and international customers.

This full‑time role requires strong data entry, Excel proficiency, and clear communication. You will work with Sales, Shipping, Technical Support, and Customer Service teams to resolve issues and keep

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old.
• Previous sales administration, data entry, order processing, or customer service experience preferred.

Responsibilities

• Complete daily Amazon order entry and oversight for all HPAG brands.
• Complete sales order entry and monitor orders for pricing, customer information, and potential processing issues.
• Manage drop-ship orders and coordinate with the appropriate departments for processing and fulfillment.
• Set up and maintain dealer accounts, including tax certifications, account updates, and Preferred Dealer accounts.
• Process Sales RMAs, warranties, returns, cancellations, and refunds and ensure requests are sent to the appropriate departments for further action.
• Manage PDM data entry and review data feed submissions for accuracy and consistency.
• Monitor the compliance inbox and communicate with dealers/jobbers regarding violations and required follow-up.
• Work with Sales, Shipping, Technical Support, Customer Service, and other departments to resolve order issues, product compatibility concerns, delivery problems, and special requests.
• Provide quotes, lead times, and shipping information for international customers.
• Maintain a working knowledge of HPAG brands, products, policies, and offerings.
• Work directly with Amazon customers to assist with order issues, product questions, returns, warranties, and shipping concerns.
• Provide additional Customer Service support as needed, including assisting with inbound calls during periods of higher call volume.
• Provide additional administrative support based on department and business needs.

Skills

Data entry

Attention to detail

Communication

Time management

Teamwork

Independent work

Education

High school diploma or GED

Tools

Microsoft Excel

CRM software

Job description

Horsepower Automotive Group in Chandler, AZ is seeking a Customer Service & Sales Administrator to support order processing, dealer accounts, and cross‑department coordination. You’ll handle daily Amazon order entry, sales orders, RMAs, and inquiries from both domestic and international customers.

This full‑time role requires strong data entry, Excel proficiency, and clear communication. You will work with Sales, Shipping, Technical Support, and Customer Service teams to resolve issues and keep