Sales & Order Support Specialist

Horsepower Automotive Group; Chandler (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Vision insurance

Employee discount program

Paid Time Off

Referral program

401(k)

Job summary

Horsepower Automotive Group in Chandler, AZ is hiring a Customer Service & Sales Administrator. This full-time role requires accurate data entry, order processing, and cross-department coordination across HPAG brands.

You will handle Amazon orders, dealer accounts, RMAs, and provide quotes with shipping details for international customers. The ideal candidate has strong Excel skills, excellent communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old.
• Previous sales administration, data entry, order processing, or customer service experience preferred.

Responsibilities

• Complete daily Amazon order entry and oversight for all HPAG brands.
• Complete sales order entry and monitor orders for pricing, customer information, and potential processing issues.
• Manage drop-ship orders and coordinate with the appropriate departments for processing and fulfillment.
• Set up and maintain dealer accounts, including tax certifications, account updates, and Preferred Dealer accounts.
• Process Sales RMAs, warranties, returns, cancellations, and refunds and ensure requests are sent to the appropriate departments for further action.
• Provide quotes, lead times, and shipping information for international customers.
• Work with Sales, Shipping, Technical Support, Customer Service, and other departments to resolve order issues.

Skills

Data entry

Excel proficiency

Organization

Written communication

Verbal communication

Multi-system navigation

Ability to learn quickly

English fluency

Education

High school diploma or GED

Tools

Microsoft Excel

Job description

Horsepower Automotive Group in Chandler, AZ is hiring a Customer Service & Sales Administrator. This full-time role requires accurate data entry, order processing, and cross-department coordination across HPAG brands.

You will handle Amazon orders, dealer accounts, RMAs, and provide quotes with shipping details for international customers. The ideal candidate has strong Excel skills, excellent communication, and the ability to multitask in a fast-paced environment.