Sales CRM Specialist & Applications Support

PACCAR; Washington (District of Columbia); On-site; USD 62,000 - 93,000; Full time

Benefits offered by this job

401k with company match

Pension plan

Paid time off

Job summary

PACCAR's Sales Application Support Analyst role focuses on CRM support for dealers and internal teams, ensuring accurate CRM setup and effective usage to support customers.

The position partners with multiple groups to maintain service levels in the OAR process, train users, and improve CRM workflows. A Bachelor’s degree and CRM software experience are preferred; strong communication and organizational skills are essential.

Qualifications

• Bachelor's degree in Business Administration, Marketing or related field preferred.
• Experience with CRM software such as Microsoft Dynamics CRM or Salesforce CRM preferred.
• 1-2 years of truck industry experience preferred.
• Strong communication and collaboration skills; able to manage multiple tasks with minimal supervision.
• Excellent organizational skills with ability to maintain records and documentation.

Responsibilities

• Provide CRM-related support to external customers and internal teams.
• Back up the OAR process by coordinating between dealers and engineering reviewers.
• Provide dealers with detailed step-by-step troubleshooting for truck specs.
• Train internal and external clients in the use of the sales tool.
• Assist with maintenance of Experlogix Design Center and CRM workflows.

Skills

Communication

Interpersonal skills

Time management

Analytical thinking

Problem solving

Education

Bachelor's degree in Business Administration or Marketing

Tools

Microsoft Dynamics CRM

Salesforce CRM

MS Excel

Job description

PACCAR's Sales Application Support Analyst role focuses on CRM support for dealers and internal teams, ensuring accurate CRM setup and effective usage to support customers.

The position partners with multiple groups to maintain service levels in the OAR process, train users, and improve CRM workflows. A Bachelor’s degree and CRM software experience are preferred; strong communication and organizational skills are essential.