CRM Sales Tools Specialist

PACCAR; Kirkland (WA); On-site; USD 62,000 - 93,000; Full time

Benefits offered by this job

401k with company match

Pension plan

Paid time off

Tuition reimbursement

Medical, dental, and vision plans

FSA/HSA

Disability insurance

Life insurance

Employee assistance program (EAP)

Job summary

PACCAR is seeking a Sales Application Support Analyst to maintain and optimize CRM usage for dealers and internal teams. You will Guide dealers, coordinate approvals, and train users on the sales tool, ensuring smooth CRM workflows across departments.

This role emphasizes collaboration, data analysis, and process improvement in a dynamic truck-industry environment located in Kirkland, WA. A relevant degree and CRM experience are preferred.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field preferred.
• Experience with CRM software such as MS Dynamics CRM or Salesforce CRM preferred.
• 1-2 years trucking industry experience preferred.
• Strong interpersonal and communication skills; ability to collaborate across teams.
• Proven ability to gather and analyze information to resolve problems; manage time-sensitive tasks.
• Excellent organizational skills and ability to maintain accurate records and documentation.
• Proficiency with Microsoft Office; Excel data manipulation and analysis.

Responsibilities

• Provide CRM support for external customers and internal teams via shared inbox.
• Backup to the OAR process by coordinating between dealers and engineering reviewers and maintaining SLAs.
• Interface with dealers with detailed, step-by-step troubleshooting for truck specs.
• Assist with training internal and external clients in use of the sales tool.
• Support Sales Application Development with Experlogix Design Center maintenance.
• Collaborate with engineering or marketing for internal skill development.
• Assist with process improvements and documentation updates for CRM workflows.

Skills

Interpersonal skills

Analytical thinking

Organizational skills

Communication

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

CRM software (MS Dynamics or Salesforce)

Microsoft Excel

MS Office Suite

Job description

PACCAR is seeking a Sales Application Support Analyst to maintain and optimize CRM usage for dealers and internal teams. You will Guide dealers, coordinate approvals, and train users on the sales tool, ensuring smooth CRM workflows across departments.

This role emphasizes collaboration, data analysis, and process improvement in a dynamic truck-industry environment located in Kirkland, WA. A relevant degree and CRM experience are preferred.