Sales & CRM Coordinator | Trade Show & Admin

ADP, Inc.; Fort Wayne (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance with HSA

Dental insurance

401(k) with company match

Life and AD&D insurance

Long-term disability

Short-term disability

Job summary

Murray Equipment, Inc. in Fort Wayne, IN is seeking a Sales Support Administrator to coordinate sales activities, support customers, assist with marketing efforts, and manage administrative tasks for the sales team.

The role functions as a key resource for outside sales reps, customers, and internal departments, handling CRM maintenance, order coordination, trade shows, training events, and office support to help achieve sales and operational goals.

Qualifications

• Associates degree or higher in business administration, business management, or a related field preferred.
• 3+ years’ demonstrable work experience in an administrative role or sales support role.
• Experience with sales industry software and client relationship management (CRM) systems, or similar.
• Proficiency in word processing and spreadsheet software.
• Excellent written and verbal communication skills, as well as customer service skills.
• Exceptional interpersonal skills and a proactive approach toward problem-solving.
• In-depth knowledge of administrative recordkeeping practices.
• Familiarity with sales contracts and agreements.

Responsibilities

• Maintains and updates customer, supplier, distributor, prospect, and sales records within company systems and CRM.
• Serves as a lead administrator for CRM data management and related sales systems.
• Assists sales representatives with customer correspondence, sales documentation, and administrative support activities.
• Coordinates customer inquiries and directs requests to the appropriate sales representative or department.
• Coordinates communications between customers, sales representatives, engineering, production, purchasing, shipping, and other departments.
• Coordinates customer order status communications and related customer inquiries.
• Responds to customer inquiries regarding products, pricing, lead times, documentation, and order status.
• Routes technical inquiries to the appropriate sales or engineering personnel.
• Maintains and updates product literature, pricing information, customer documentation, and sales support materials.
• Manages the company online parts store by loading data and ensuring website information remains accurate and current.
• Coordinates with marketing and website resources to ensure company websites remain current.
• Supports email marketing campaigns and customer communication initiatives.
• Coordinates with Marketing, Engineering, Customer Service, Operations, and other departments on matters of mutual importance.
• Schedules appointments, meetings, customer visits, and sales activities.
• Prepares and maintains sales contracts, agreements, and related documentation.
• Reviews employee expense reports for completeness and policy compliance prior to approval.
• Serves as first-level approver for employee timecards and time-off requests within ADP.
• Provides secretarial and clerical support including document preparation, filing, record retention, and general office administration.
• Provides backup support for visitor reception and front office activities as needed.
• Provides backup support for front office operations and administrative functions as needed.
• Assists with event planning including trade shows, customer training seminars, sales meetings, company events, and other activities.

Skills

Customer Service

Organizational Skills

Time Management

Interpersonal Relations

Oral Communication

Planning

Presentation

Microsoft Office

Multiline Telephones

Keyboard

Education

Associates degree or higher in business administration or related field

Tools

Microsoft Dynamics CRM

SharePoint

CRM data management

Adobe Creative Suite

Campaign Monitor

Microsoft Office 365 Suite

Job description

Murray Equipment, Inc. in Fort Wayne, IN is seeking a Sales Support Administrator to coordinate sales activities, support customers, assist with marketing efforts, and manage administrative tasks for the sales team.

The role functions as a key resource for outside sales reps, customers, and internal departments, handling CRM maintenance, order coordination, trade shows, training events, and office support to help achieve sales and operational goals.