Sales Coordinator

Crescent Hotels & Resorts; Newark (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

The Sales Coordinator at Crescent Hotels & Resorts in Newark, NJ acts as the liaison between the front desk and the sales team, assisting with group and meeting reservations and managing room blocks and contracts. You will ensure clear communication with clients and hotel staff to meet expectations and drive successful events.

This role requires strong time management, professional communication, and the ability to coordinate pre-event, event, and post-event details while learning the hotel's

Qualifications

• Strong time management, communication, and organizational skills are essential.
• Ability to coordinate with multiple internal teams to support sales initiatives.

Responsibilities

• Be the first contact for incoming sales calls and respond professionally.
• Manage room blocks, contracts, and client notifications.
• Coordinate with hotel team to meet sales client expectations.
• Assist with pre-event, main event, and post-event details.

Skills

Time management

Communication

Organizational skills

Proactive planning

Tools

CRM software

Job description

Overview

The Sales Coordinator plays a crucial role in the hotel's success by serving as a direct link between the front desk and the sales team. This position involves assisting with incoming reservation calls for groups and meetings, managing contracts and room blocks, and ensuring effective communication with the hotel team to meet the expectations of sales clients.

Responsibilities

• Be one of the first points of contact for incoming sales calls, responding quickly and professionally to all internal partners and external customers.
• Deliver clear and concise communication representative of Concord Hospitality via all avenues of communication.
• Demonstrate excellent time management, self-motivation, proactive planning, and organizational skills with a keen focus on detail.
• Complete assigned tasks and responsibilities, including managing room blocks, client notifications, group resumes, event orders, and billing details.
• Assist with various aspects of pre-event, main event, and post-event details, tracking and communicating particulars of each assigned event and group.
• Gain knowledge of the hotel's food and beverage products, pricing, presentation, and function space details related to group and event success.
• Learn and use digital sales systems and conceptual sales processes, understanding the hotel's sales strategies.
• Participate in and report out at necessary internal meetings, conference calls, and training communications required for the position.
• Work collaboratively to foster teamwork and make decisions that align with hotel goals.
• Advocate for personal career development and training opportunities.

Equal Opportunity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.