Business Support Champion

Johnson Controls; Orlando (FL); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Global advancement

Company vehicle

Referral bonuses

Benefits package

Medical insurance

Dental insurance

Vision insurance

HSA

Life insurance

401(k) matching

Disability insurance

Employee assistance

Wellness program

Job summary

Johnson Controls is seeking a hands-on coordinator to lead service work orders and inspections. You will align operations, scheduling, and technical resources to deliver on customer expectations, while maintaining documentation accuracy and timelines.

We value strong leadership, clear communication, and the ability to manage multiple priorities under pressure. This full-time role offers competitive pay and comprehensive benefits in a dynamic environment.

Qualifications

• Strong leadership and decision making.
• Excellent communication and negotiation skills.
• High-level organization and time management.
• Financial and analytical acumen.
• Ability to manage multiple priorities and deadlines.
• Problem solving mindset and accountability.

Responsibilities

• Leads, plans, and executes service work orders and inspections.
• Oversees cross-functional collaboration with operations, scheduling, resources, and finance.
• Maintains documentation accuracy and tracks timelines.
• Communicates project status and risks to management and customers.
• Manages day-to-day operations to ensure customer satisfaction.

Skills

Leadership

Communication

Time management

Financial acumen

Problem solving

Accountability

Tools

None

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

What you will do

This role is responsible for leading, planning, executing, all service work orders and inspections. They oversee all phases of customer expectations, ensures alignment across many internal teams such as operations, scheduling, technical resources, and finance. This role requires strong leadership, financial oversight, risk management, and professional communication to drive successful outcomes. The coordinator ensures accuracy of documentation, tracks timelines, facilitates communication, and manages day -to-day operations for this customer. This is a fast passed position with very minimal down time.

Key Responsibilities

• Oversees resource allocation and manage cross functional teams' involvement with customer.
• Communicate project status, risks, issues, to JCI and customer management.
• Communicate daily with customers and internal teams for all work.
• Maintains strong customer relationships and ensures satisfaction
• Identifies risks, develops mitigation strategies and resolves issues.
• Ensure full compliance between JCI and customers by the contract.
• Manage project financials, billing corrections, AR spreadsheets, open call spreadsheets and all documentation.

Requirements

• Strong leadership and decision making
• Excellent communication and negotiation skills
• High-level organization and time management
• Financial and analytical acumen
• Ability to manage multiple priorities and deadlines
• Problem solving mindset and ability to remain calm under pressure.
• Ability to influence and drive accountability
• Dependable, responsible and team-orientated.
• Strong sense of urgency and accountability.

HIRING HOURLY RANGE : $22.11 - $31.73 per hour ((Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process, please visit here .