Customer Care Service Support Coord 3

Johnson Controls, Inc.; Omaha (NE); On-site; USD 33,000 - 52,000; Full time

Job summary

Johnson Controls, Inc. is seeking a detail-oriented service operations coordinator in Omaha to schedule technicians, manage customer orders, and coordinate with vendors. You will work under supervision to maximize productivity and ensure service requests are fulfilled on time.

The role requires a high school diploma with 5+ years in service operations or scheduling, strong communication, and proficiency with MS Office; the company offers competitive pay and benefits, with room for growth.

Qualifications

• High school diploma or equivalent required; plus a minimum of five years of service industry experience managing service operations and/or service scheduling.
• Ability to work independently with strong organizational and attention to detail skills.
• Strong interpersonal and communication skills to effectively interact with internal and external clients.
• Proficient with Microsoft Word, Excel, PowerPoint and Internet business applications; solid data management capabilities.
• Able to prioritize work activities based on financial impact to business goals.
• Able to influence diverse teams to accomplish tasks.

Responsibilities

• Coordinate employee safety statistics, track safety training, and manage truck inventories.
• Schedule customer service requests from initiation to completion with guidance from STM and Team Leads.
• Generate and track customer orders, process shipments, and manage vendor invoices and shipments.
• Create and maintain new customer accounts; reconcile and update customer bill to accounts.
• Analyze service team performance and adjust to improve customer satisfaction cost-effectively.

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on socialplatforms.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More!

What you will do

Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs. Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads. Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues.
Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.

How you will do it

• Parts Ordering/PO Creation Support
  • The CSC will update the Special Handling field with the date the parts were ordered, ex: 11/9, Parts Ordered - CSC Initials
• Assists with the creation of L&M quotations.
• Create and track RMAs, prepare shipments for return, track receipt, and follow up on any delays
• Update on-call list
• Track & report yearly, monthly, and quarterly inventory counts
• Creation of new vendor and Subcontract paperwork Various Report Tracking (Vibration, Oil, Refrigerant)
• Maintain/Create Customer Bill to Account Information, reconcile updates
• Periodically performs duties of the Customer Resource Coordinator as overflow demands
• New Trunk Creations/Close Inventory Trunks, tool, and product inventories
• Ordering/tracking of uniforms
• Other duties and administrative activities as assigned

What we look for

Required

• High school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Must have proficient computer skills within the following applications: Microsoft Word, Excel, PowerPoint and Internet business application usage and strong data management capabilities.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Able to influence diverse teams to accomplish tasks/goals.

Preferred

• Associate’s degree preferred.
• Experience and/or basic project accounting or costing principles are desired.

HIRING HOURLY RANGE: $24 - $38 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your

background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us