Sales Coordinator

OCI Hospitality; Chandler, Northern (AZ, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

OCI Hospitality is seeking a Sales Coordinator in Chandler, AZ to support the sales team and maintain client relationships, focusing on group details and ongoing communications for a seamless experience.

The role involves managing group room blocks, coordinating with guest services, and ensuring accurate billing for group functions while assisting tours and admin tasks as needed.

Qualifications

• Strong interpersonal and communication skills.
• Ability to speak clearly and listen attentively.
• Ability to read and write effectively.
• Ability to resolve problems effectively.
• Ability to manage stressful situations with poise and finesse.

Responsibilities

• Maintains positive relationships with staff and clients; greets guests.
• Enters group room blocks into software.
• Maintains inventory of sales collateral and promotional materials.
• Executes Group Savvy Functions and bi-weekly audits.
• Communicates check-in procedures and room assignments for groups.
• Ensures timely follow-up for contracts and reviews.
• Acts as onsite contact for daily/weekly meeting room functions.
• Handles billing procedures for meetings and group business.
• Assists potential clients with tours and information.
• Performs social media activities to engage followers.
• Keeps knowledge of competition and market trends to grow business.
• Answers phones and directs calls.
• Enters group commissions and rebates.
• Submits brand reward points for planners and groups.
• Sends weekly group pickup information to PMT.
• Completes training and supports sales admin tasks.
• Performs additional duties as assigned by leadership.

Skills

Interpersonal skills

Communication

Clear listening

Reading & writing

Problem solving

Poise under pressure

Job description

Description

Job Summary

The Sales Coordinator is responsible for supporting the sales department and maintaining client relationships with a focus on group details and ongoing communications to ensure a seamless experience.

Essential Duties and Responsibilities

• Maintains positive and professional staff and client relationships; welcomes and greets clients and office guests.
• Enters group room blocks into the appropriate software.
• Maintains an accurate inventory of sales collateral and promotional materials.
• Implements and executes all Group Savvy Functions and ensures that protocol is up to date at each property (Bi-weekly audits).
• Communicates with the guest services team and the management team all check-in procedures and room assignments for groups upon their arrival date to ensure contract terms and requests are met.
• Ensures proper and timely follow-up for all definite contracts, introductions, and review of contract.
• Acts as the onsite contact for daily and weekly meeting room functions and group arrival ensuring all needs and requirements have been met.
• Ensures accurate and timely billing procedures are in place for meeting functions and group business.
• Assist potential clients in the absence of the supervisor by giving tours and gathering information.
• Conducts day-to-day social media activities, including posting, responding to comments/messages, and creating engaging content to attract and retain followers on multiple platforms.
• Maintains current knowledge related to competition, trends, and market conditions and effectively applies strategies to increase business.
• Answers phones in a professional manner and appropriately directs calls.
• Enters and maintains all group commissions and rebates.
• Submits brand reward points for planners, groups and as assigned by supervisor.
• Implements Group Resume two weeks out for hotel(s) for review at hotel meetings with PMT.
• Sends weekly group pick up information to hotel PMT.
• Completes all training as assigned.
• Assist Sales team with administrative tasks as needed.
• Performs additional responsibilities as assigned by leadership.

Requirements

Qualifications

• Strong interpersonal and communication skills.
• Ability to speak clearly and listen attentively.
• Ability to read and write effectively.
• Ability to resolve problems effectively.
• Ability to manage stressful situations with poise and finesse.