Sales Coordinator

OCI Chandler; Chandler (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

OCI Chandler in Chandler, AZ is seeking a Sales Coordinator to support the sales team and maintain client relationships with a focus on group details and ongoing communications to ensure a seamless experience.

The role involves managing group blocks, coordinating room setups, billing for functions, and providing tours when needed, while staying current on market trends and competition to help grow business.

Qualifications

• Strong interpersonal and communication skills.
• Ability to speak clearly and listen attentively.
• Ability to read and write effectively.
• Ability to resolve problems effectively.
• Ability to manage stressful situations with poise and finesse.

Responsibilities

• Welcomes clients and guests professionally and maintains relationships.
• Enters group room blocks into software and maintains inventory of materials.
• Keeps group communications and billing for meetings accurate and timely.
• Coordinates group check-in procedures and room assignments with PMT for groups.
• Performs day-to-day social media activities and engages followers across platforms.
• Assists sales team with administrative tasks and conducts tours for potential clients.

Skills

Interpersonal communication

Verbal communication

Written communication

Problem solving

Stress management

Job description

Description

Job Summary

The Sales Coordinator is responsible for supporting the sales department and maintaining client relationships with a focus on group details and ongoing communications to ensure a seamless experience.

Essential Duties and Responsibilities

• Maintains positive and professional staff and client relationships; welcomes and greets clients and office guests.
• Enters group room blocks into the appropriate software.
• Maintains an accurate inventory of sales collateral and promotional materials.
• Implements and executes all Group Savvy Functions and ensures that protocol is up to date at each property (Bi-weekly audits).
• Communicates with the guest services team and the management team all check-in procedures and room assignments for groups upon their arrival date to ensure contract terms and requests are met.
• Ensures proper and timely follow-up for all definite contracts, introductions, and review of contract.
• Acts as the onsite contact for daily and weekly meeting room functions and group arrival ensuring all needs and requirements have been met.
• Ensures accurate and timely billing procedures are in place for meeting functions and group business.
• Assist potential clients in the absence of the supervisor by giving tours and gathering information.
• Conducts day-to-day social media activities, including posting, responding to comments/messages, and creating engaging content to attract and retain followers on multiple platforms.
• Maintains current knowledge related to competition, trends, and market conditions and effectively applies strategies to increase business.
• Answers phones in a professional manner and appropriately directs calls.
• Enters and maintains all group commissions and rebates.
• Submits brand reward points for planners, groups and as assigned by supervisor.
• Implements Group Resume two weeks out for hotel(s) for review at hotel meetings with PMT.
• Sends weekly group pick up information to hotel PMT.
• Completes all training as assigned.
• Assist Sales team with administrative tasks as needed.
• Performs additional responsibilities as assigned by leadership.

Requirements

Qualifications

• Strong interpersonal and communication skills.
• Ability to speak clearly and listen attentively.
• Ability to read and write effectively.
• Ability to resolve problems effectively.
• Ability to manage stressful situations with poise and finesse.