Sales & Client Experience Strategist

PNC Financial Services

Boca Raton (FL)

On-site

USD 50,000 - 70,000

Full time

8 days ago

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Job summary

PNC Financial Services in Boca Raton, FL is seeking a Sales and Client Experience Specialist to support sales and customer experience strategy execution across channels. The role emphasizes in-office work and a bilingual Spanish preference, with focus on growing revenue through acquisition, retention, and cross-channel experiences.

You will coach front-line teams, develop readiness materials, coordinate with stakeholders, and monitor performance to close gaps.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Responsibilities

Supports sales and customer experience strategy execution. Is accountable for tactical execution in one or more channels.
Supports the development of tactics aligned with strategic priorities. Implements initiatives to grow revenue including acquisition, growth, retention, and cross-channel experiences.
Through observation and coaching, identifies variability in performance and makes recommendations to management to address performance gaps .
Directs the development and delivery of readiness materials for the execution of sales and client experience initiatives.
Coordinates the execution of sales and customer experience strategies and tactics with key stakeholders. Monitors, observes and coaches at the front line. Communicates results and best practices, and makes recommendations to management.